Sierra Wilson
Pensacola,FL
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Developed strong customer service and cash handling skills in high-volume entertainment environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions.
Looking to transition into new field, leveraging customer service expertise and operational efficiency skills.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Pensacola Developmental Center
12.2023 - Current
- Assisted individuals with developmental disabilities in daily living activities to promote independence.
- Developed and implemented personalized care plans based on individual needs and preferences.
- Monitored client progress and documented behaviors to ensure effective support strategies.
- Maintained clean, safe, and well-organized patient environment.
- Advocated for clients' rights and preferences in various settings to improve quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Walmart
06.2021 - 06.2023
- Handled customer complaints professionally, enhancing overall shopping experience and loyalty.
- Adapted quickly to changing priorities, maintaining productivity during peak hours effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Whataburger
02.2017 - 03.2020
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments while adhering to security protocols.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - Health Sciences
Pensacola High School
Pensacola, FL05.2022
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Customer service focus
- Customer service and assistance
- Customer service expert
- Patience and empathy
- Cash handling
- Time management skills
Timeline
Direct Support Professional
Pensacola Developmental Center
12.2023 - Current
Customer Service Representative
Walmart
06.2021 - 06.2023
Cashier
Whataburger
02.2017 - 03.2020
High School Diploma - Health Sciences
Pensacola High School
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