Sierra Wolfe
Prescott Valley,AZ
Summary
10+ years of customer service experience in varying industries. Extensive organizational skills and the ability to adapt easily in rapidly changing environments. Substantial knowledge of Microsoft Office Suite as well as web-based programs. Dedicated team player in any environment. Cheerful and energetic personality with a positive outlook. Outstanding time management and team leadership skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Print and Client Services Supervisor
OfficeMax
10.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
- Engaged customers and created brand loyalty
- Provided quick and empathetic conflict resolution for customer complaints and issues
Dedicated Business Owner
Target
10.2021 - 10.2022
- Responsible for managing inventory for dedicated department
- Responsible for setting and maintaining company merchandise standards
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Responsible for managing workload as it pertains to company standards
- Responsible for meeting set goal times and quotas
Mod
Ross Stores
10.2019 - 10.2021
- Responsible for managing a crew of 26 people
- Responsible for receiving inventory, and managing inventory levels through markdowns and sales
- Responsible for supporting management and senior staff
- Responsible for making sure customer service is on par with company standards
- Responsible for managing cash, and cash flow per companies loss prevention standards
Sales Associate
Maurices, Ascena Retail
11.2018 - 05.2019
- Assisted customers in purchasing, and returning items
- Assisted in meeting sales goals and inventory goals
- Strong focus in customer service and customer relations
Assistant Manager
Circle K
03.2015 - 11.2018
- Company Overview: Coolidge, Arizona
- Received and processed cash and credit payments for in-store purchases
- Opened and closed stores to include verifying transactions and creating staff assignments
- Placed special merchandise orders for customers
- Worked as a team member to provide the highest level of service to customers
- Coolidge, Arizona
Customer Service Agent
Macy’s Credit and Customer Service
11.2017 - 05.2018
- Company Overview: Tempe, Arizona
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Cross-trained and served as a backup for co-workers
- Managed quality communication, product representation and customer support
- Expressed appreciation and invited customers to return to the store
- Guaranteed a positive customer experience and resolved complaints in a professional and timely matter
- Tempe, Arizona
Sales Representative
Dollar General
06.2014 - 03.2015
- Company Overview: Florence, AZ
- Greeted customers promptly and responded to questions with knowledgeable responses and service
- Maintained productive relationships with co-workers and customers
- Provided exceptional follow-up after sales
- Worked diligently to keep the showroom floor professional and neat at all times
- Florence, AZ
Education
Yavapai College - Business
Yavapai College
Prescott, AZ11.2024
High School Diploma - General education, with a focus on hospitality and the customer service industry
Watertown High School
Watertown, WI01.2008
Skills
- Customer relations
- Training and mentoring
- Team building
- Schedule management
- Customer service and engagement
- Client relations and customer service
- Customer service advocacy
- Adherence to high customer service standards
Summary Of Experience
5+ years of customer service experience in varying industries. Extensive organizational skills and the ability to adapt easily in rapidly changing environments. Substantial knowledge of Microsoft Office Suite as well as web-based programs. Dedicated team player in any environment. Cheerful and energetic personality with a positive outlook. Outstanding time management and team leadership skills.
Timeline
Print and Client Services Supervisor
OfficeMax
10.2022 - Current
Dedicated Business Owner
Target
10.2021 - 10.2022
Mod
Ross Stores
10.2019 - 10.2021
Sales Associate
Maurices, Ascena Retail
11.2018 - 05.2019
Customer Service Agent
Macy’s Credit and Customer Service
11.2017 - 05.2018
Assistant Manager
Circle K
03.2015 - 11.2018
Sales Representative
Dollar General
06.2014 - 03.2015
High School Diploma - General education, with a focus on hospitality and the customer service industry
Watertown High School
Yavapai College - Business
Yavapai College
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