Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Sierra Worley

Sierra Worley

Little Elm,TX

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant and office settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

WCT Server

Buffalo Wild Wings
08.2018 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Waitress/ Bartender

Nicky Mexican Restaurant
02.2009 - 05.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted with inventorying beverage stock and bar supplies.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Nanny

The Abros Family
02.2017 - 07.2020
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Helped children complete homework assignments and school projects.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted with housework such as laundry and cooking.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Teacher

Elizabeth Renzi CDC
07.2016 - 05.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Utilized creative teaching strategies to engage students in classroom.
  • Supported students in developing self-esteem and self-confidence.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Medical Office Receptionist

Thapar Pankaj PA
01.2015 - 07.2015
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.

Salad Artist, Expo, Waitress

Cascio Market Bistro
01.2011 - 06.2015
  • Enhanced customer satisfaction by quickly and accurately preparing salad orders according to their preferences.
  • Streamlined order processing for increased efficiency by maintaining a clean and organized workspace.
  • Reduced food waste by properly storing, rotating, and managing inventory of fresh produce and ingredients.
  • Contributed to a positive team environment by assisting coworkers during peak hours and ensuring smooth operation.
  • Increased repeat business with exceptional attention to detail in crafting visually appealing salad presentations.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Exceeded customer expectations through timely preparation of take-out orders while maintaining high-quality presentation standards.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Childcare Assistant

Waller Baptist Church
02.2013 - 07.2014
  • Enhanced child development by implementing age-appropriate activities and games.
  • Read stories, sang songs and facilitated creative play.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Developed strong relationships with families, establishing trust through open communication and genuine care for each child''s wellbeing.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

High School Diploma -

Bossier High School
Bossier City, LA
05.2013

Skills

  • Cash Handling
  • Hospitality Service Expertise
  • Paperwork Processing
  • Organization Skills
  • Creativity
  • Communication
  • Team player
  • High-Volume Dining
  • Attention to Detail
  • Food and Beverage Service Handling
  • Strong Work Ethic
  • Multitasking Abilities

Accomplishments

    Art Break Award for Best Poetry 2007

    Air Force JROTC/ Color Guard 2009, 2011-2012

    FCA 2009-2013

    Track & Field 2011-2012

    Soccer 2012-2013

Affiliations

  • Waller Summer Day Camp K-5th
  • Brotherhood for Unity Foundation
  • Waller Baptist Church Sign Language
  • Multiple trips visiting senior home & rehabilitation
  • Walk for Crohn's & Colitis Disease

Timeline

WCT Server

Buffalo Wild Wings
08.2018 - Current

Nanny

The Abros Family
02.2017 - 07.2020

Teacher

Elizabeth Renzi CDC
07.2016 - 05.2017

Medical Office Receptionist

Thapar Pankaj PA
01.2015 - 07.2015

Childcare Assistant

Waller Baptist Church
02.2013 - 07.2014

Salad Artist, Expo, Waitress

Cascio Market Bistro
01.2011 - 06.2015

Waitress/ Bartender

Nicky Mexican Restaurant
02.2009 - 05.2022

High School Diploma -

Bossier High School

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Sierra Worley