Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Sierra Worley

Little Elm

Summary

Dynamic professional with a strong focus on enhancing customer experiences in both restaurant and office environments. Proven track record of delivering fast, high-quality service while effectively managing multiple priorities. Skilled in team collaboration, personnel development, and conflict resolution, contributing to a positive workplace atmosphere. Committed to taking on additional responsibilities to achieve team objectives and drive success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

WCT Server

Buffalo Wild Wings
08.2018 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Child Nutrition Worker

Denton ISD
Denton
08.2024 - 05.2025
  • Served meals in an efficient manner while maintaining high standards of customer service.
  • Cleaned kitchen equipment, utensils, surfaces, floors and other areas to maintain a sanitary environment.
  • Performed cashier duties including counting money, giving change and processing payments.
  • Provided nutritional guidance and counseling to students regarding healthy eating habits.
  • Assisted with the preparation of meals and snacks in accordance with established menus and recipes.
  • Provided excellent customer service to students, faculty, and staff members.
  • Developed positive working relationships with co-workers through effective communication skills.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Waitress/ Bartender

Nicky Mexican Restaurant
02.2009 - 05.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted with inventorying beverage stock and bar supplies.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Nanny

The Abros Family
02.2017 - 07.2020
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Helped children complete homework assignments and school projects.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted with housework such as laundry and cooking.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Teacher

Elizabeth Renzi CDC
07.2016 - 05.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Utilized creative teaching strategies to engage students in classroom.
  • Supported students in developing self-esteem and self-confidence.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Medical Office Receptionist

Thapar Pankaj PA
01.2015 - 07.2015
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.

Salad Artist, Expo, Waitress

Cascio Market Bistro
01.2011 - 06.2015
  • Enhanced customer satisfaction by quickly and accurately preparing salad orders according to their preferences.
  • Streamlined order processing for increased efficiency by maintaining a clean and organized workspace.
  • Reduced food waste by properly storing, rotating, and managing inventory of fresh produce and ingredients.
  • Contributed to a positive team environment by assisting coworkers during peak hours and ensuring smooth operation.
  • Increased repeat business with exceptional attention to detail in crafting visually appealing salad presentations.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Exceeded customer expectations through timely preparation of take-out orders while maintaining high-quality presentation standards.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Childcare Assistant

Waller Baptist Church
02.2013 - 07.2014
  • Implemented age-appropriate activities and games to enhance child development.
  • Facilitated creative play, read stories, and sang songs to engage children.
  • Instructed children in crafts to promote gross and fine motor skills.
  • Applied positive reinforcement techniques to foster patience and good behavior.
  • Established trust with families through open communication and genuine care.
  • Sanitized dishes, tabletops, toys, and surfaces to prevent germ spread.

Education

Certification - CNA

All is Well healthcare Academy
Little Elm, TX
12-2024

High School Diploma -

Bossier High School
Bossier City, LA
05-2013

Some College (No Degree) -

Bossier Parish Community College
Bossier City, LA

Skills

  • Cash Handling
  • Hospitality Service Expertise
  • Paperwork Processing
  • Organization Skills
  • Creativity
  • Communication
  • Team player
  • High-Volume Dining
  • Attention to Detail
  • Food and Beverage Service Handling
  • Strong Work Ethic
  • Multitasking Abilities
  • Meal preparation
  • Patient care

Affiliations

  • Waller Summer Day Camp K-5th
  • Brotherhood for Unity Foundation
  • Waller Baptist Church Sign Language
  • Multiple trips visiting senior home & rehabilitation
  • Walk for Crohn's & Colitis Disease

Accomplishments

    Art Break Award for Best Poetry 2007

    Air Force JROTC/ Color Guard 2009, 2011-2012

    FCA 2009-2013

    Track & Field 2011-2012

    Soccer 2012-2013

Certification

  • CNA, December 2024
  • AHA BLS, September 2024

Timeline

Child Nutrition Worker

Denton ISD
08.2024 - 05.2025

WCT Server

Buffalo Wild Wings
08.2018 - Current

Nanny

The Abros Family
02.2017 - 07.2020

Teacher

Elizabeth Renzi CDC
07.2016 - 05.2017

Medical Office Receptionist

Thapar Pankaj PA
01.2015 - 07.2015

Childcare Assistant

Waller Baptist Church
02.2013 - 07.2014

Salad Artist, Expo, Waitress

Cascio Market Bistro
01.2011 - 06.2015

Waitress/ Bartender

Nicky Mexican Restaurant
02.2009 - 05.2022

Certification - CNA

All is Well healthcare Academy

High School Diploma -

Bossier High School

Some College (No Degree) -

Bossier Parish Community College

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