With a proven track record at Jiffy Lube, I excel in routine maintenance and customer service, enhancing mechanical knowledge and client satisfaction. Skilled in mechanical troubleshooting and fostering client relationships, I significantly reduce workplace hazards. My adaptability and professional demeanor have consistently improved service quality and operational efficiency.
Work History
General Service Technician
Jiffy Lube
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Evaluated systems according to predetermined checklist and noted issues.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Repaired and replaced worn and damaged components.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Sales Associate
Buckle
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Managed returns, exchanges and refunds in accordance with store policy.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Provided exceptional services and pleasant shopping experiences to retail customers.
Performed cash, card, and check transactions to complete customer purchases.
Prioritized helping customers over completing other routine tasks in store.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Engaged in friendly conversation with customer to better uncover individual needs.
Monitored customers for signs of security concerns and escalated issues to management.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Warehouse Packer
Bills Place
Added packed boxes to conveyor belts for movement to shipping stations.
Reviewed orders to verify products met specifications.
Created shipping labels to complete daily order processing.
Loaded merchandise into specific packages suited for product dimensions.
Organized items on racks, shelves and bins to maintain established order.
Packed, weighed and shipped items per customer specifications.
Restocked products and rotated items according to standard procedures.
Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
Placed, tagged, and secured merchandise in diverse designated areas.
Operated tape machines, scales and label printers to package items correctly.
Learned and followed warehouse safety protocols to prevent injuries and accidents.
Stocked and organized products in warehouse for easy accessibility and order fulfillment.
Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
Inspected products before packaging to avoid shipping defective or damaged goods to customers.
Marked stock with identification tags and labels to outline information such as storage locations.
Completed inventory accounts to keep records current and promote accurate ordering.
Kept work areas neat, clean and free from debris.
Transported merchandise pallets to move in warehouse.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Created and enforced detailed organization processes to increase quality and service standards.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Supervised and trained new staff in performing census.
Followed orders precisely for correct items, sizes and quantities.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Coordinated efficient organization, palletizing and transportation of completed packages.
Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Stocked warehouse efficiently by comparing item numbers with storage locations.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Reviewed order slips, picked products and staged merchandize to be shipped.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Safely and securely loaded items to prevent damage during transport.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Restaurant Hostess
Coopers American Pub and Grill
Collected information from arriving customers to seat groups or place them on waitlist.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Answered customer questions about hours, seating, and menu information.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Reported problematic guests to management to foster safe and pleasant environment.
Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Checked in with servers to confirm preparedness before seating customers.
Complied with food safety and food hygiene regulations to safeguard public health.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Promoted business loyalty by fostering positive customer relationships.
Backed up servers by checking on tables and retrieving items for guests.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Seated patrons based on guest preferences and seating availability.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Completed daily side work and opening and closing duties without fail.
Opened and closed seating sections according to volume of guests.
