Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Yarbrough

Dunn,NC

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Meadow Market. Excelled in merchandise restocking and customer complaint resolution, boosting store efficiency and client loyalty. Skilled in cash handling and maintaining a calm demeanor under pressure, consistently delivering positive outcomes. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Meadow Market
Benson, NC
03.2023 - 06.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Addressed customer questions and concerns regarding products and services.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.

Cleaner

Wendy Hakem
Clayton, NC
07.2020 - 01.2024
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Provided assistance with laundry services when needed.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Serviced, cleaned and restocked restrooms.

Education

GED -

JCC
Smithfield, NC
07-2016

Skills

  • Merchandise Restocking
  • Product Merchandising
  • Guest Services
  • Payment Collection
  • Check processing
  • Cash Handling
  • Customer Complaint Resolution
  • Calm Demeanor
  • Customer Service
  • Telephone management
  • Customer inquiries
  • Data entry proficiency
  • Customer Relationship Management (CRM)
  • Positive and professional
  • Customer Satisfaction

Certification

  • Early Childhood Education

Timeline

Customer Service Cashier

Meadow Market
03.2023 - 06.2024

Cleaner

Wendy Hakem
07.2020 - 01.2024

GED -

JCC
Sierra Yarbrough