Sierra York
Oak Forest,IL
Summary
Dynamic professional with a proven track record at TCA Health, excelling in community engagement and client satisfaction. Adept at building partnerships and enhancing outreach through effective communication and problem-solving. Recognized for attention to detail and a positive attitude, fostering long-lasting relationships while adapting to fast-paced environments.
Overview
7
7
years of professional experience
Work History
CHW
TCA Health
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Outreach Specialist
TCA Health
02.2022 - 02.2023
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Location to build new connections and make initial contacts with prospects.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Increased referrals by calling on target groups, organizations and professionals.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
- Facilitated workshops, trainings, and presentations to educate community members on available resources and services.
- Developed and maintained relationships with community organizations and agencies.
Pharmacy Technician
Veterans Affairs Hospital
05.2018 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Certificate - General Studies
South Suburban College of Cook County
South Holland, IL04.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Active listening
- Verbal communication
- Problem resolution
Timeline
CHW
TCA Health
03.2023 - Current
Outreach Specialist
TCA Health
02.2022 - 02.2023
Pharmacy Technician
Veterans Affairs Hospital
05.2018 - 06.2020
Certificate - General Studies
South Suburban College of Cook County
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