Sierra Alexis Moore
Mission Hills,CA
Summary
Solutions-driven and highly organized leader with professional experience supporting industry goals and providing partnership to others. Seeking opportunities in customer service to further lead and train others while improving processes and procedures. An organized individual successful at managing multiple priorities while maintaining a solid work ethic and exhibiting a positive attitude. Possesses strong leadership skills but also the ability to be a team player with superior communication and interpersonal skills
Overview
12
12
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
11.2022 - Current
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Quality Assurance Specialist
Smile Brands Inc
11.2020 - 11.2022
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
- Consulted with management and personnel to educate on QA standards.
- Secured positive customer experiences while executing effective quality assurance practices.
- Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
Inbound Customer Service Rep
Princess Cruises
01.2017 - 05.2020
- Great customer service skills.
- Works under high stressful situations resolve issues.
- Maintain records, book cruises, quotes pricing, responsible for disclosures.
- Handles high call volume while maintaining a pleasant tone.
- Taking the initiative to problem solve any and all issues or obtain correct procedure.
-
CUSTOMER SERVICE SALES REPRESENTATIVE
TIME WARNER CABLE
01.2016 - 01.2017
- Verifies account information to provide accurate assistance to each customer.
- Resolves a wide range of account issues, including answering billing questionsand scheduling technicians.
- Identifies the needs of each customer, collaborating with team members toensure comprehensive care.great customer service skills.
PERSONAL ASSISTANT
CAN AND WILL RANCH, LLC
01.2012 - 01.2016
- Supported staff by performing a wide range of administrative duties, such asanswering phones, maintaining records, and communicating with vendors.
- Increased satisfaction by providing tenants with individual attention andproviding excellent service.
- Identified past-due accounts and notified tenants by phone, collecting paymentsas needed.
- Drove sales by showing houses and educating visitors on features.
- Reduced company expenses by negotiating favorable contract terms withvendors.
- Proactively ensured the needs of each client are met, often following up byphone.
RIDE OPERATOR
SIX FLAGS MAGIC MOUNTAIN
01.2012 - 01.2013
- Communicated with park guests to understand their needs and makeaccommodations.
- Maintained a working knowledge of park services and attractions to provideaccurate directions.
- Promoted safety by checking ride restraints, inspecting attraction, andmonitoring control panel.
- Collaborated with operations team to quickly direct, board, and unload guests.
Education
Certified Nursing Assistant -
St Jude Nursing School
Van Nuys, CA2015
Skills
- Team Leadership
- Decision making
- ability to work under pressure
- Personal Assistance
- Processing Payments
- Customer Service
- Communication
- ability to multitask
- Administrative
- Billing
- adaptability
- Customer service skills
- Office Administration
- fast learner
- Rapport
- Scheduling
- Answering phones
- Vendor and Client Relations
- Correction action planning
- Communication proficiency
- Quality assurance
- Problem-solving abilities
- Dispute Resolution
- Quality Assurance
- Database updates
- Cash handling expertise
- Networking and relationship building
- Document Verification
- Proficient in [Software]
- Account Management
- critical thinking
- collaboration
- negotiating
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
11.2022 - Current
Quality Assurance Specialist
Smile Brands Inc
11.2020 - 11.2022
Inbound Customer Service Rep
Princess Cruises
01.2017 - 05.2020
CUSTOMER SERVICE SALES REPRESENTATIVE
TIME WARNER CABLE
01.2016 - 01.2017
PERSONAL ASSISTANT
CAN AND WILL RANCH, LLC
01.2012 - 01.2016
RIDE OPERATOR
SIX FLAGS MAGIC MOUNTAIN
01.2012 - 01.2013
Certified Nursing Assistant -
St Jude Nursing School
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