Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sierra Butler

Houston,TX

Summary

Insightful, results-driven IT professional motivated to drive projects from start to finish as part of a dynamic team. Display notable success participating in planning, analysis, and implementation of solutions in support of strategic business objectives. Hands-on experience engaging in all stages of system development efforts, including requirements definition, design, testing, and support. Strengths include project management activities, business process improvement, and logistics execution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Area Operations Supervisor

Ross Stores, Inc.
04.2023 - Current
  • Demonstrated strong leadership by personally leading daily start-of-shift huddle meetings, effectively assigning work tasks for a team of up to 180 full-time associates.
  • Contributed to innovative thinking, process improvement, system enhancement which improved the effectiveness and efficiency by 50%.
  • Utilized RDM to create data visualization techniques to present and explain complex data sets.
  • Analyzed data to identify root causes of problems and recommend corrective actions using PPS.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Operations Team Dispatcher

Nolan Transportation Group, LLC
05.2021 - 03.2023
  • Led an Operations team while leveraging TMS software for efficient tracking and implementation of shipments, ensuring seamless integration of technology into operational processes
  • Optimized customer satisfaction by implementing dynamic communication strategies, fostering collaboration, and providing intelligent IT consultation, resulting in a significant increase from 50% to 85%
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.


  • Devised and executed operational strategies integrating advanced technologies, resulting in enhanced productivity, cost reduction, and improved customer satisfaction
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs


Operations Supervisor

PVH Distribution Center
07.2018 - 08.2020
  • Cultivated collaborative relationships within the IT team, empowering ownership of improvement goals and fostering a culture of continuous enhancement.
  • Utilized SAP and Microsoft Excel to perform data validation
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Developed diagrams to describe and lay out logical operational steps.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to drive strategy and implement new processes.


Education

BBA - Business Administration

Georgia Southern University
Statesboro, GA
05.2018

Skills

  • SAP Warehouse Management
  • Java
  • JavaScript
  • SQL
  • Microsoft Excel
  • Strategic Planning
  • Project Management
  • Quality Reporting
  • Problem-Solver
  • Excellent Interpersonal Skills
  • Critical Thinking

Certification

  • Business Analysis Certification -January 2024-Developed expertise in requirements analysis, stakeholder management, and process improvement through the Certified Business Analyst (CBA) program
  • SQL Business Tutorial, W3 Schools- January 2024-Applied SQL concepts to practical business scenarios, enhancing my ability to analyze and manipulate data efficiently.
  • SDLC Model Course, Udemy -January 2024- Explored various SDLC models and implemented a 15% reduction in project development time of Agile principles that were learned in the SDLC course



Timeline

Area Operations Supervisor

Ross Stores, Inc.
04.2023 - Current

Operations Team Dispatcher

Nolan Transportation Group, LLC
05.2021 - 03.2023

Operations Supervisor

PVH Distribution Center
07.2018 - 08.2020

BBA - Business Administration

Georgia Southern University

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Sierra Butler