Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Cook

Clearlake,CA

Summary

Detail-oriented team player with strong organizational and communication skills. Ability to handle stressful situations in a calm and professional demeanor. Experience in customer service and healthcare.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Clerk

Konocti County Water District
11.2021 - Current
  • Developed positive customer relationships and earned a reputation for providing great service.
  • Input data into spreadsheets and billing software.
  • Provided clerical support to the department, such as filing, copying and maintaining customer records.
  • Maintained compliance with state guidelines and legal requirements.
  • Quickly and accurately noted customer accounts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Managed over 1,800 customer accounts daily

Home Health Aide

IHSS - In Home Supportive Services
01.2018 - 07.2020
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in clients condition or environment immediately to case worker/doctor
  • Administered medication as directed by clients physician.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Developed rapport to create safe and trusting environment for care.

Education

Certificate - Phlebotomy

Mendocino County Office of Education
Ukiah, CA
07.2021

Skills

  • Accurate Recordkeeping
  • Administrative Skills
  • Direct Patient Care
  • Medical History Taking
  • Infection Control Procedures
  • Medical Terminology
  • Professional telephone demeanor

Certification

  • First Aid/CPR Certified

Timeline

Account Clerk

Konocti County Water District
11.2021 - Current

Home Health Aide

IHSS - In Home Supportive Services
01.2018 - 07.2020

Certificate - Phlebotomy

Mendocino County Office of Education

Similar Profiles

CREATE PROFILE
Sierra Cook