Sierra Diamond

Assisted clients in securing loans by providing personalized guidance and identifying suitable products.

Obtained copies of applicants' credit histories and implemented strict practices for document verification to determine feasibility of granting loans.

Developed strong relationships with customers through high levels of customer service.

Submitted loan applications to underwriter for verification and recommendations.

Managed communications as central point of contact for entire lending process.

Explained technical financial information to applicants in easy to understand language.

Negotiated loan terms and conditions with customers to secure best deal.

Monitored pipelines to track and log status of loans.

Optimized the use of CRM tools for efficient tracking of client interactions and loan pipeline management.

Generated numerous valuable leads through outbound phone calls to current clients and businesses.

Processed payments and payoffs and applied to customer balances.

Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Exceeded sales goals through proactive networking and lead generation initiatives.

Provided ongoing training and mentorship to junior team members, fostering a culture of continuous improvement.

Supported loan officers with application processing, ensuring timely completion for quicker decisions.

Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.

Communicated with customers and companies daily to request information and complete paperwork.

Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.

Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.

Set up files using loan officer checklist and submitted on-time for processing.

Monitored key dates to obtain information by deadlines.

Increased client satisfaction by providing exceptional customer service throughout the loan process.

Assembled important paperwork and disclosures for borrower.

Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings by consistently delivering orders on time and with accuracy.

Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.

Verified orders prior to completing deliveries to avoid customer complaints.

Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Provided exceptional customer service through courteous interactions and professional communication while handling transactions.

Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.

Maintained a clean driving record, ensuring safe and responsible transportation of food items.

Kept delivery vehicle clean and neat to maintain company's professional reputation.

Assisted with sorting and organizing stockroom items.

Collaborated with team members and contributed to team efforts by supporting other workstations during shift.