Sierrah Rains
San Marcos,Texas
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Crunch Fitness Gym and Tommy Hilfiger. Excelled in complaint resolution and membership renewals, enhancing customer loyalty and satisfaction. Demonstrated exceptional teamwork and multitasking abilities, effectively managing high-stress situations and improving service standards.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Crunch Fitness Gym
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Service Representative
Tommy Hilfiger
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Public Relations - Sports Media
Texas State University
San Marcos, TXTemple High School
Temple, TX05.2022
Skills
- Call center experience
- Sales strategy
- Membership renewals
- Member correspondence
- Member account management
- Following scripts
- Brand representation
- Complaint resolution
- Teamwork skills
- Multitasking Abilities
- Phone Etiquette
Accomplishments
Was named Member Service Representative for the month of July and singularly sold 178 memberships in a 3 week period.
Timeline
Member Service Representative
Crunch Fitness Gym
04.2024 - Current
Customer Service Representative
Tommy Hilfiger
09.2022 - 05.2023
Bachelor Of Public Relations - Sports Media
Texas State University
Temple High School
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