SIERRA JONES
MEMPHIS,Tennessee
Summary
Committed and motivated leader with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Oral and written communication Instructional leadership Highly reliable and responsible Customer Service Training and development First Aid and CPR Certified Multi-line phone system expert Exceptional interpersonal skills Detailed Oriented Works well under pressure Trusted key holder Conflict resolution
Overview
14
14
years of professional experience
Work History
President, Board of Directors
901 BFiT, Inc
MEMPHIS, Tennessee
03.2017 - Current
- Coordinated work across departments to keep teams on track with company goals.
- Determined performance goals and offered tactics for achieving milestones.
- Developed and executed strategic business plan to attain assigned metrics.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Attended board meetings and reviewed meeting agendas.
- Approved organizational strategies, budgets and business decisions.
- Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
- Brainstormed new business policies and directed program operations.
- Participated in various committees to meet specialized goals.
Customer Service Specialist
Material Bank
MEMPHIS, Tennessee
01.2018 - 05.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Troubleshot shortages and overages to support quality control efforts.
- Led team engagement to assist cross-functional departments and achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Associate
Radial
Memphis, TN
09.2017 - 03.2018
- Train staff on material handling processes to reduce shipping times
- Achieve at least 90% of on-time shipment rates
- Move all merchandise according to schedules and safety guidelines
- Securely package items for shipment in boxing and padding correctly
- Attend all employee meetings and training workshops to maintain knowledge
- Adhere to pick sheets and schedules to select items for shipments.
Quality Auditor/Verifier
XPO Logistics
Memphis, TN
08.2016 - 01.2018
- Verified that all customer packages were shipped and received accurately
- Ensured cleanliness and proper labeling of packaging
- Monitor product line settings and document issues found
- Achieved increasing efficiency, profitability and customer satisfaction
- Process requests and supply orders.
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Inspected production areas regularly to identify and process violations impacting final quality results.
- Used consistent and fair assessment procedures to achieve optimal audit results.
- Minimized cost of audits while maintaining high levels of service.
- Laid out suggestions to improve quality controls and operations standards.
- Scheduled client visits and planned assessments.
After-School Program Leader
Emmanuel Center
MEMPHIS, Tennessee
08.2014 - 07.2017
- Created educational materials according to lesson plans and school programs.
- Supervised and engaged group leaders to ensure program activities were culturally relevant, developmentally appropriate and consistent with organizational learning values.
- Monitored student progress and assisted students and teachers with resolving problems.
- Conferred with parents and staff to discuss educational activities and policies.
- Planned, directed and monitored instructional methods and content of educational and vocational programs.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
Infant and Toddler Teacher
Creative Christian Learning Center
MEMPHIS, Tennessee
08.2009 - 10.2013
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Sparked creativity and imagination by helping children discover new things each day.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read aloud and played alphabet games to encourage early literacy.
- Organized and led activities to promote physical, mental and social development.
- Introduced learning activities and imaginative play to teach children to explore.
- Monitored student progress to ensure cooperation and growth.
- Incorporated music and art activities to encourage creativity and expression.
- Engaged with children on individual basis to build positive, trusting relationships.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
in Anatomy of the human body - Massage Therapy
Concorde Career College
11.2010
High School Diploma -
Kingsbury High School
Kingsbury High School05.2009
Skills
- Business Development
- Consulting
- Operations Oversight
- Program Management
- Program Oversight
- Staff Management
- Strategic Planning
- Operations Management
- Employee Relations
- Operational Excellence
- Remote Team Management
Timeline
Customer Service Specialist
Material Bank
01.2018 - 05.2023
Warehouse Associate
Radial
09.2017 - 03.2018
President, Board of Directors
901 BFiT, Inc
03.2017 - Current
Quality Auditor/Verifier
XPO Logistics
08.2016 - 01.2018
After-School Program Leader
Emmanuel Center
08.2014 - 07.2017
Infant and Toddler Teacher
Creative Christian Learning Center
08.2009 - 10.2013
in Anatomy of the human body - Massage Therapy
Concorde Career College
High School Diploma -
Kingsbury High School
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