SIERRA M. JACKSON
New York,CA
Summary
An organized and dependable candidate able to manage multiple priorities with a positive attitude.
Consistently a team player, happy to offer strong customer service ability, exceptional communication and keen attention to detail.
Overview
12
12
years of professional experience
Work History
Administrative Associate
Stella Adler Studio
03.2023 - Current
- Scheduled appointments and conducted follow-up calls/emails to students and faculty.
- Advised students on class offerings and educational planning.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated building facilities, repair and upkeep with the appropriate vendors.
Front of House Assistant
The Milky Way LA
10.2022 - Current
- Provided personalized, quality service through in depth knowledge of offerings and company culture.
- Worked with guests scheduling events and buy-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Communicated daily written memos on operations to the General Manager.
- Completed physical inventory counts each week.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Instructor
Hashtag Choices
12.2019 - 06.2021
- Led interactive Zoom meetings with classrooms and team.
- Tracked age-group specific media trends.
- Researched topics for comment and discussion.
- Rehearsed scripts to present fluid and error-free program.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Created and edited PowerPoint presentations.
Ambassador/Instructor
The Stella Adler School Of Acting
01.2020 - 03.2020
- Streamlined student projects for presentation.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Assistant Poetry + Acting Teacher
The Stella Adler Studio Of Acting
06.2019 - 03.2020
- Implemented effective classroom management techniques to provide safe, calm learning environment.
- Adapted teaching strategies to remain inclusive to diverse learning styles.
- Evaluated student assignments and projects with corrective comments to guide future growth.
- Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.
- Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
Assistant Manager/Seasonal Asst.
Mindfulnest
04.2012 - 12.2018
- Increased sales by 10%
- Handled and processed inventory including running reports, tracking sales and ordering merchandise.
- Communicated with vendors through phone and email regarding inventory needs, negotiating prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Developed and improved account relationships.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Effectively located merchandise across various stores to address customer needs.
- Mentored new sales associates on store policies and customer service techniques.
Education
Bachelor of Fine Arts - Drama
NEW YORK UNIVERSITY
New York, NYSkills
- Hospitality
- Customer Support
- High energy, compassionate, flexible
- Proficient in Microsoft Office Suite and Mac Platforms, point-of-sale (POS) skills
- Phone Etiquette
- Multitasking and problem-solving
- Strong verbal and written communication skills
- Ability to work in team and collaborative environments
- Data Entry
- Strong Attention to Detail
Timeline
Administrative Associate
Stella Adler Studio
03.2023 - Current
Front of House Assistant
The Milky Way LA
10.2022 - Current
Ambassador/Instructor
The Stella Adler School Of Acting
01.2020 - 03.2020
Instructor
Hashtag Choices
12.2019 - 06.2021
Assistant Poetry + Acting Teacher
The Stella Adler Studio Of Acting
06.2019 - 03.2020
Assistant Manager/Seasonal Asst.
Mindfulnest
04.2012 - 12.2018
Bachelor of Fine Arts - Drama
NEW YORK UNIVERSITY
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