Hi, I’m
Sierra M. Swanson
Sparks,NV
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Motivated Housekeeper with 8+ years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Hardworking housekeeper bringing 8+ years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Attentive individual with superior cleaning skills thanks to 8+ years in hospitality sector. Reliable and dedicated with physical stamina to stand for long periods.
Overview
1
year of professional experience
Work History
Sonesta ES Suites
Housekeeping and Laundry Attendant
06.2023 - 10.2023
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Sorted, laundered and put away various laundry items.
M & D Building Renovation
Housekeeping Supervisor
12.2022 - 04.2023
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Established and enforced safety protocols and guidelines for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
Usdoe/GlelsiMadison, WI
Master Of Business Administration from Business Administration And Management
09.2002
Skills
- Ordering Cleaning Supplies
- Guest Relations
- Dusting Furniture
- Vacuuming and Sweeping
- Sorting and Washing Laundry
- Customer Service-Focused
- Folding Clean Laundry
- Maintenance Coordination
- Cleaning Bathrooms
- Supply Inventory Management
- Customer Service
- Quality Control
- Inventory Control
- Restroom Detailing
- Supply Stocking
- Supply Replenishment
- Health Standards Compliance
- Supply Restocking
- Housekeeping
- Customer Inquiry and Response
- Guest Request Response
- Guest Service and Support
- Multitasking and Prioritizing
- Commercial Cleaning
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Housekeeping and Laundry Attendant
Sonesta ES Suites
06.2023 - 10.2023
Housekeeping Supervisor
M & D Building Renovation
12.2022 - 04.2023
Usdoe/Glelsi
Master Of Business Administration from Business Administration And Management
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