Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Miedona

Lockport,IL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Communicative waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Friendly server with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Efficient Cocktail Waitress bringing over a years of exceptional performance in serving roles. Eager to fulfill a beverage cart associate opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. Highly motivated Commision Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fitness Attendant

Challenge Fitness
03.2019 - 03.2021
  • Kept fitness areas, machines and spaces clean and orderly for customers
  • Broadcasted information about events, gym classes and community offerings
  • Conducted inspections of equipment with safety protocol and equipment longevity in mind
  • Supported program development by adding new and exciting classes to facility schedules
  • Taught members proper use of workout and fitness equipment
  • Participated in CPR certification training
  • Explained use of exercise equipment to all participants, prioritizing safety at all times
  • Worked independently and as member of cohesive team to support individual needs.
  • Provided empathetic support to clients facing challenges in their fitness journeys, offering encouragement and practical solutions to overcome obstacles.
  • Served as a reliable source of information regarding gym programs, services, and promotions for both existing members and prospective clients.
  • Improved overall client experience with attentive customer service and prompt assistance.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Greeted and interacted with members and guests upon entrance and exit to facility.
  • Conducted inspections of equipment with safety protocol and equipment longevity in mind.
  • Kept fitness areas, machines, and spaces clean and orderly for customers.
  • Maintained accurate inventory records of gym supplies and equipment, proactively addressing any shortages or maintenance needs in a timely manner.

Moving Specialist

Creative Home Services
05.2019 - 09.2020
  • Arranged items at destination according to customer requests and instructions
  • Prepared pallets of boxes for easy transportation between customer and storage locations
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments
  • Followed verbal and written instructions to properly move and ship products
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight
  • Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained open communication with clients throughout the entire moving process, addressing any concerns promptly and effectively.
  • Evaluated job sites prior to moves, identifying potential challenges and strategizing solutions accordingly.
  • Followed verbal and written instructions to properly move and ship products.
  • Increased customer satisfaction by efficiently coordinating and executing seamless moving processes for clients.
  • Collaborated with team members to consistently meet or exceed company goals for client satisfaction and overall efficiency.
  • Adapted quickly to unexpected changes in timelines or requirements during moves, maintaining professionalism under pressure.

Commison Sales Associate

Touchdown Sports
03.2019 - 03.2020
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

Server /Waitress Trainer

Ember Tap House
03.2021 - 10.2021
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Checked identification for minimum age for sale of alcoholic beverages
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Informed customers of current store promotions to encourage additional sales purchases
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Used POS system to process sales, returns, online orders and gift card activations
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Checked identification for minimum age for sale of alcoholic beverages
  • Often worked alone on busy nights, and was able to maintain the large rush
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Asked customers for feedback, solved problems and filled drinks throughout meal
  • Checked guests' identification before serving alcoholic beverages.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Server /Waitress

Front Row Bar And Grill
11.2021 - 10.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Increased sales significantly by upselling higher-end products to customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Trained around 10 new servers by request of my manager.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Commison Sales Associate

Levy Resturants
10.2021 - Current
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Commision Sales Associate

Delaware North
06.2023 - Current
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Lockport Township High School
Lockport, IL
06.2021

Skills

  • Product Sales
  • Upselling
  • Inventory Control
  • Payment Processing
  • Outgoing Personality
  • Display Setup
  • Time Management
  • Relationship Building
  • Beverage Preparation
  • Menu Memorization

Certification

  • Food Safety and Sanitation Training
  • Responsible Alcohol Service Training
  • Food Handlers Certification
  • On-Premise BASSET Alcohol Certification

Timeline

Commision Sales Associate

Delaware North
06.2023 - Current

Server /Waitress

Front Row Bar And Grill
11.2021 - 10.2023

Commison Sales Associate

Levy Resturants
10.2021 - Current

Server /Waitress Trainer

Ember Tap House
03.2021 - 10.2021

Moving Specialist

Creative Home Services
05.2019 - 09.2020

Fitness Attendant

Challenge Fitness
03.2019 - 03.2021

Commison Sales Associate

Touchdown Sports
03.2019 - 03.2020

High School Diploma -

Lockport Township High School

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Sierra Miedona