Sierria Blathers
Waterloo,IA
Summary
Dedicated professional with a proven track record of supporting operational goals and delivering results. Skilled in fostering strong team collaboration and adapting efficiently to changing needs. Recognized for reliability and proactive problem-solving abilities, utilizing effective communication to drive success.
Overview
11
11
years of professional experience
Work History
Team Member
Chick-fil-A
Waterloo, IA
12.2022 - 11.2024
- Greets, engages, and seats the guest in a timely and controlled manner.
- Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties)
- Placing their orders
- Preparation/stocking products
- Uphold “Core Values of the Business”
- Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, clean equipment, and keeping restrooms clean
Shift Supervisor
Freddy’s Frozen Custard and Steak burgers
Waterloo, IA
05.2021 - 09.2021
- Open/Close the restaurant
- Maintained and balanced cash drawers
- Process bank deposits
- Assisting management in the overall efficiency and technical operations of the restaurant
- Maintain proper execution of product
- Training and refinement of Team Members
- Build relationships with Guests, handle Guest issues, and are a model of Hospitality
- Teaches and practices the Freddy’s standards of Hospitality, Quality, and Cleanliness
- Leads by example, is vocal and prepared
- Maintains Cleanliness and maintenance of facility and equipment
- Trained new employees and delegated daily tasks and responsibilities.
Cold-line Trainer
Freddy’s Frozen Custard and Steak burgers
Waterloo, IA
04.2021 - 05.2021
- Training new employees that enters the Freddy’s team
- Keeping trainee books completed and update
- Making sure all test and quizzes for new hires are completed
- Teaches and practices the Freddy’s standards of Hospitality, Quality, and Cleanliness
- Leads by example, is vocal and prepared
Cold-liner
Freddy’s Frozen Custard and Steak burgers
Waterloo, IA
11.2020 - 04.2021
- Welcoming guests and placing their orders
- Keeping the dining area tidy
- Preparing delicious frozen custard
- Efficiently facilitates Drive-Thru
- Preparation/stocking products
- Ensures proper handling of food and products
Host
Famous Dave’s
Cedar Falls, IA
01.2020 - 04.2020
- Greets, engages, and seats the guest in a timely and controlled manner.
- Accommodates any special needs, (i.e.boosters/ highchairs, disabilities, large parties, etc.
- Manages the Wait List as needed, quoting accurate times.
- Provides assistance to servers.
- Checks the overall cleanliness of the restrooms every 15 minutes.
- Maintains clean and organized work and entry areas, including windows, floors.
- Prepares the dining room for guests by cleaning tables, taking plates, utensils and drink ware to the kitchen to be washed. Restock Togo area
Self Checkout Host
Walmart
Franklin, WI
10.2019 - 11.2019
- Greeting all customers as they approach the self-checkout area in a polite and friendly manner.
- Assists customers in the processing of transactions through the self-checkouts.
- Provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty.
- Educating customers on the correct and efficient use of a self-checkout, when applicable.
- Observing the activities of a customer to determine when and if assistance is needed.
- Assisting customers, when required to, process all purchase transactions in a timely and efficient manner.
- Refilling bags and receipt tape when required.
- Keeping the self-checkout area clean and tidy of all foreign objects and liquids.
Personal Care-worker
Visiting Angels
Milwaukee, WI
04.2019 - 08.2019
- Assist clients with personal care tasks, such as washing, dressing, eating, cooking and toileting.
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed linens.
- Assist in the safe lifting, transferring, repositioning and movement of clients.
- Observe, monitor and record clients’ physical and emotional well-being, and promptly report any changes to senior staff.
- Running errands and grocery shop.
- Administered medications.
- Personal assistant.
Customer Service Associate
Walmart
Germantown, WI
08.2018 - 03.2020
- Greeting all customers in a polite and friendly manner.
- Respond to customers phone calls.
- Responding to customer concerns, complaints and questions.
- Educate and enlighten customers on product prices and details.
- Address challenges according to Walmart policies.
- Handle issues of return, exchange, and refund.
- Maintain a balance cash drawer.
- Activate phone cards and gift cards.
- Load/unload prepaid debit.
- Process/cash money orders and payroll and government checks.
- Assist customers with sending and receiving money.
- Receiving proper verification for customers setting accounts and bill payments.
- Troubleshoot sales inquiries.
Self Checkout Host
Walmart
Germantown, WI
03.2018 - 08.2018
- Greeting all customers as they approach the self-checkout area in a polite and friendly manner.
- Assists customers in the processing of transactions through the self-checkouts.
- Provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty.
- Educating customers on the correct and efficient use of a self-checkout, when applicable.
- Observing the activities of a customer to determine when and if assistance is needed.
- Assisting customers, when required to, process all purchase transactions in a timely and efficient manner.
- Refilling bags and receipt tape when required.
- Keeping the self-checkout area clean and tidy of all foreign objects and liquids.
Support Lead
Five Below
Menomonee Falls, WI
07.2017 - 02.2018
- Mediate between the sales team and management to address complaints and dissatisfaction from both parties.
- Supervise sales associates and handle change requests by customers, as well as check that goods are in good condition.
- Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions.
- Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department.
- Train members of the sales team in order to make them better sales associates.
- Have a positive approach to sales strategies and motivate sales associates to keep their heads up in both good and bad moments in the sales department.
- Supervise opening and closing of the store at the appropriate time.
- Maintained and balanced cash drawers
- Processed bank deposit
Head Cashier
Five Below
Menomonee Falls, WI
06.2017 - 07.2017
- Supervision of a team of cashiers.
- Provided training, monitoring, and assistance with operational issues.
- Proactively visiting registers, providing direction and support to cashiers.
- Ensuring excellent customer service.
- Maintain and balanced cash drawer.
Sale Associate
Five Below
Menomonee Falls, WI
05.2017 - 06.2017
- Proactively acknowledged, greeted and assisted customers.
- Served multiple customers.
- Stocked and replenished the merchandise.
- Organized and cleaned the store.
- Communicated to coworkers and supervisor.
- Kept store clean.
- Handled returns and exchanges.
- Maximized sales transactions.
- Assisted customers with locating items.
- Provided a quick and exceptional customer experience.
- Served as team lead.
- Restocked shelves.
Commercial Cleaner
Service Master Clean
Brookfield, WI
06.2016 - 09.2016
- Vacuuming carpets, curtains and upholstered furniture
- Cleaning, dusting and polishing furniture, fixtures and fittings.
- Removing rubbish and recyclable material, and emptying containers, bins and trays.
- Cleaning and disinfecting laundry and bathroom fixtures, replenishing supplies and reporting defective plumbing fixtures.
- Operating industrial vacuum cleaners to clean floors, work areas and machines.
- Removing dust and dirt from ceilings, walls, overhead pipes and fixtures.
- Dusted computers.
- Maintained commercial buildings.
Sale Associate
Citi Trends
Milwaukee, WI
09.2014 - 02.2015
- Proactively acknowledged, greeted and assisted customers
- Served multiple customers
- Stocked and replenished the merchandise
- Organized and cleaned the store
- Communicated to coworkers and supervisor
- Kept store clean
- Handled returns and exchanges
- Maximized sales transactions
- Assisted customers with locating items
- Provided a quick and exceptional customer experience
- Served as team lead
- Restocked shelves
Personal Care-worker
Jannah Home Healthcare
Milwaukee, WI
02.2014 - 06.2014
- Assist clients with personal care tasks, such as washing, dressing, undressing, eating, setup meals, cooking and toileting.
- Perform light housekeeping tasks, such as laundry, dusting, vacuuming and changing bed linens.
- Assist in the safe lifting, transferring, repositioning and movement of clients.
- Observe, monitor and record clients’ physical and emotional well-being, and promptly report any changes to senior staff.
- Running errands and grocery shop.
- Administered medications.
- Personal assistant.
Education
Liberal Arts Program - HSED
Milwaukee Area Technical College
Milwaukee, WI01.2015
Skills
- Customer service
- Management
- Problem solving
- Janitorial
- Caretaker
- Assertiveness
- Fast learner
- Empathy
- Patience
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Team Member
Chick-fil-A
12.2022 - 11.2024
Shift Supervisor
Freddy’s Frozen Custard and Steak burgers
05.2021 - 09.2021
Cold-line Trainer
Freddy’s Frozen Custard and Steak burgers
04.2021 - 05.2021
Cold-liner
Freddy’s Frozen Custard and Steak burgers
11.2020 - 04.2021
Host
Famous Dave’s
01.2020 - 04.2020
Self Checkout Host
Walmart
10.2019 - 11.2019
Personal Care-worker
Visiting Angels
04.2019 - 08.2019
Customer Service Associate
Walmart
08.2018 - 03.2020
Self Checkout Host
Walmart
03.2018 - 08.2018
Support Lead
Five Below
07.2017 - 02.2018
Head Cashier
Five Below
06.2017 - 07.2017
Sale Associate
Five Below
05.2017 - 06.2017
Commercial Cleaner
Service Master Clean
06.2016 - 09.2016
Sale Associate
Citi Trends
09.2014 - 02.2015
Personal Care-worker
Jannah Home Healthcare
02.2014 - 06.2014
Liberal Arts Program - HSED
Milwaukee Area Technical College