Sierria Blathers
Waterloo,IA
Summary
Dedicated professional with a proven track record of supporting operational goals and delivering results. Skilled in fostering strong team collaboration and adapting efficiently to changing needs. Recognized for reliability and proactive problem-solving abilities, utilizing effective communication to drive success.
Overview
11
11
years of professional experience
Work History
Team Member
Chick-fil-A
12.2022 - 11.2024
- Greets, engages, and seats the guest in a timely and controlled manner.
- Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties)
- Placing their orders
- Preparation/stocking products
- Uphold “Core Values of the Business”
- Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, clean equipment, and keeping restrooms clean
Shift Supervisor
Freddy’s Frozen Custard and Steak burgers
05.2021 - 09.2021
- Open/Close the restaurant
- Maintained and balanced cash drawers
- Process bank deposits
- Assisting management in the overall efficiency and technical operations of the restaurant
- Maintain proper execution of product
- Training and refinement of Team Members
- Build relationships with Guests, handle Guest issues, and are a model of Hospitality
- Teaches and practices the Freddy’s standards of Hospitality, Quality, and Cleanliness
- Leads by example, is vocal and prepared
- Maintains Cleanliness and maintenance of facility and equipment
- Trained new employees and delegated daily tasks and responsibilities.
Cold-line Trainer
Freddy’s Frozen Custard and Steak burgers
04.2021 - 05.2021
- Training new employees that enters the Freddy’s team
- Keeping trainee books completed and update
- Making sure all test and quizzes for new hires are completed
- Teaches and practices the Freddy’s standards of Hospitality, Quality, and Cleanliness
- Leads by example, is vocal and prepared
Cold-liner
Freddy’s Frozen Custard and Steak burgers
11.2020 - 04.2021
- Welcoming guests and placing their orders
- Keeping the dining area tidy
- Preparing delicious frozen custard
- Efficiently facilitates Drive-Thru
- Preparation/stocking products
- Ensures proper handling of food and products
Host
Famous Dave’s
01.2020 - 04.2020
- Greets, engages, and seats the guest in a timely and controlled manner.
- Accommodates any special needs, (i.e.boosters/ highchairs, disabilities, large parties, etc.
- Manages the Wait List as needed, quoting accurate times.
- Provides assistance to servers.
- Checks the overall cleanliness of the restrooms every 15 minutes.
- Maintains clean and organized work and entry areas, including windows, floors.
- Prepares the dining room for guests by cleaning tables, taking plates, utensils and drink ware to the kitchen to be washed. Restock Togo area
Self Checkout Host
Walmart
10.2019 - 11.2019
- Greeting all customers as they approach the self-checkout area in a polite and friendly manner.
- Assists customers in the processing of transactions through the self-checkouts.
- Provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty.
- Educating customers on the correct and efficient use of a self-checkout, when applicable.
- Observing the activities of a customer to determine when and if assistance is needed.
- Assisting customers, when required to, process all purchase transactions in a timely and efficient manner.
- Refilling bags and receipt tape when required.
- Keeping the self-checkout area clean and tidy of all foreign objects and liquids.
Personal Care-worker
Visiting Angels
04.2019 - 08.2019
- Assist clients with personal care tasks, such as washing, dressing, eating, cooking and toileting.
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed linens.
- Assist in the safe lifting, transferring, repositioning and movement of clients.
- Observe, monitor and record clients’ physical and emotional well-being, and promptly report any changes to senior staff.
- Running errands and grocery shop.
- Administered medications.
- Personal assistant.
Customer Service Associate
Walmart
08.2018 - 03.2020
- Greeting all customers in a polite and friendly manner.
- Respond to customers phone calls.
- Responding to customer concerns, complaints and questions.
- Educate and enlighten customers on product prices and details.
- Address challenges according to Walmart policies.
- Handle issues of return, exchange, and refund.
- Maintain a balance cash drawer.
- Activate phone cards and gift cards.
- Load/unload prepaid debit.
- Process/cash money orders and payroll and government checks.
- Assist customers with sending and receiving money.
- Receiving proper verification for customers setting accounts and bill payments.
- Troubleshoot sales inquiries.
Self Checkout Host
Walmart
03.2018 - 08.2018
- Greeting all customers as they approach the self-checkout area in a polite and friendly manner.
- Assists customers in the processing of transactions through the self-checkouts.
- Provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty.
- Educating customers on the correct and efficient use of a self-checkout, when applicable.
- Observing the activities of a customer to determine when and if assistance is needed.
- Assisting customers, when required to, process all purchase transactions in a timely and efficient manner.
- Refilling bags and receipt tape when required.
- Keeping the self-checkout area clean and tidy of all foreign objects and liquids.
Support Lead
Five Below
07.2017 - 02.2018
- Mediate between the sales team and management to address complaints and dissatisfaction from both parties.
- Supervise sales associates and handle change requests by customers, as well as check that goods are in good condition.
- Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions.
- Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department.
- Train members of the sales team in order to make them better sales associates.
- Have a positive approach to sales strategies and motivate sales associates to keep their heads up in both good and bad moments in the sales department.
- Supervise opening and closing of the store at the appropriate time.
- Maintained and balanced cash drawers
- Processed bank deposit
Head Cashier
Five Below
06.2017 - 07.2017
- Supervision of a team of cashiers.
- Provided training, monitoring, and assistance with operational issues.
- Proactively visiting registers, providing direction and support to cashiers.
- Ensuring excellent customer service.
- Maintain and balanced cash drawer.
Sale Associate
Five Below
05.2017 - 06.2017
- Proactively acknowledged, greeted and assisted customers.
- Served multiple customers.
- Stocked and replenished the merchandise.
- Organized and cleaned the store.
- Communicated to coworkers and supervisor.
- Kept store clean.
- Handled returns and exchanges.
- Maximized sales transactions.
- Assisted customers with locating items.
- Provided a quick and exceptional customer experience.
- Served as team lead.
- Restocked shelves.
Commercial Cleaner
Service Master Clean
06.2016 - 09.2016
- Vacuuming carpets, curtains and upholstered furniture
- Cleaning, dusting and polishing furniture, fixtures and fittings.
- Removing rubbish and recyclable material, and emptying containers, bins and trays.
- Cleaning and disinfecting laundry and bathroom fixtures, replenishing supplies and reporting defective plumbing fixtures.
- Operating industrial vacuum cleaners to clean floors, work areas and machines.
- Removing dust and dirt from ceilings, walls, overhead pipes and fixtures.
- Dusted computers.
- Maintained commercial buildings.
Sale Associate
Citi Trends
09.2014 - 02.2015
- Proactively acknowledged, greeted and assisted customers
- Served multiple customers
- Stocked and replenished the merchandise
- Organized and cleaned the store
- Communicated to coworkers and supervisor
- Kept store clean
- Handled returns and exchanges
- Maximized sales transactions
- Assisted customers with locating items
- Provided a quick and exceptional customer experience
- Served as team lead
- Restocked shelves
Personal Care-worker
Jannah Home Healthcare
02.2014 - 06.2014
- Assist clients with personal care tasks, such as washing, dressing, undressing, eating, setup meals, cooking and toileting.
- Perform light housekeeping tasks, such as laundry, dusting, vacuuming and changing bed linens.
- Assist in the safe lifting, transferring, repositioning and movement of clients.
- Observe, monitor and record clients’ physical and emotional well-being, and promptly report any changes to senior staff.
- Running errands and grocery shop.
- Administered medications.
- Personal assistant.
Education
Liberal Arts Program - HSED
Milwaukee Area Technical College
Milwaukee, WI01.2015
Skills
- Customer service
- Management
- Problem solving
- Janitorial
- Caretaker
- Assertiveness
- Fast learner
- Empathy
- Patience
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Team Member
Chick-fil-A
12.2022 - 11.2024
Shift Supervisor
Freddy’s Frozen Custard and Steak burgers
05.2021 - 09.2021
Cold-line Trainer
Freddy’s Frozen Custard and Steak burgers
04.2021 - 05.2021
Cold-liner
Freddy’s Frozen Custard and Steak burgers
11.2020 - 04.2021
Host
Famous Dave’s
01.2020 - 04.2020
Self Checkout Host
Walmart
10.2019 - 11.2019
Personal Care-worker
Visiting Angels
04.2019 - 08.2019
Customer Service Associate
Walmart
08.2018 - 03.2020
Self Checkout Host
Walmart
03.2018 - 08.2018
Support Lead
Five Below
07.2017 - 02.2018
Head Cashier
Five Below
06.2017 - 07.2017
Sale Associate
Five Below
05.2017 - 06.2017
Commercial Cleaner
Service Master Clean
06.2016 - 09.2016
Sale Associate
Citi Trends
09.2014 - 02.2015
Personal Care-worker
Jannah Home Healthcare
02.2014 - 06.2014
Liberal Arts Program - HSED
Milwaukee Area Technical College
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