Summary
Overview
Work History
Education
Skills
Timeline
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Siesha Sykes

Chicago,IL

Summary

Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.

Overview

7
7
years of professional experience

Work History

Customer Service Assistant

Chicago Transit Authority, CTA
07.2024 - Current
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Maintained clean and organized work environment to maintain customer safety.
  • Answered customer questions about product availability and shipment times.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Trained new employees on company procedures, products, and best practices in customer service.

Sales Representative

Xfinity Mobile
04.2023 - 05.2024
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.

Sales Manager

Boost Moblie
06.2021 - 03.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Cashier

SSP America
10.2020 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Certified Trainer/Restaurant Cashier

Chipotle
06.2017 - 08.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Established and maintained quality control standards.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.

Education

High School Diploma -

Excel Academy
Chicago, IL
06-2016

Skills

  • Cash Handling
  • Customer Consultation
  • Complaint resolution
  • Data Entry
  • Payment Processing
  • Account Management
  • Documentation And Reporting
  • Technical Support
  • Call center experience
  • Customer Service
  • Staff Leadership
  • Sales Techniques

Timeline

Customer Service Assistant

Chicago Transit Authority, CTA
07.2024 - Current

Sales Representative

Xfinity Mobile
04.2023 - 05.2024

Sales Manager

Boost Moblie
06.2021 - 03.2023

Cashier

SSP America
10.2020 - 02.2022

Certified Trainer/Restaurant Cashier

Chipotle
06.2017 - 08.2021

High School Diploma -

Excel Academy

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Siesha Sykes