Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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MICHELLE REYES

South Jordan

Summary

Highly organized and detail-oriented professional with extensive experience in escrow management and customer service. Proven ability to effectively manage multiple tasks while ensuring compliance with legal standards, providing excellent client support, and maintaining accuracy in fast-paced settings. Fluent in English and Spanish, with strong communication and problem-solving abilities in high-pressure environments. Dedicated to delivering results and consistently exceeding expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ESCROW ASSISTANT/RECEPTIONIST (TEMP)

Pickford Escrow
03.2024 - 05.2024
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
  • Supported team members in managing their workload, contributing to a more productive work environment
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Corresponded with clients through email, telephone, or postal mail

EXECUTIVE ASSISTANT

NDA - Luxury Real Estate Group
03.2023 - 08.2023
  • Handled confidential and sensitive information with discretion and tact for private listings.
  • Managed executive calendars, scheduling meetings and appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Efficiently coordinated and scheduled property showings for team agents while managing all incoming showing requests.
  • Collected and organized signs, lockboxes, and keys post-closings.
  • Coordinated and sent personalized gifts for current clients and past clients, including anniversary acknowledgments.

LEAD ESCROW ASSISTANT/JR ESCROW OFFICER (HYBRID)

North Star Title
12.2020 - 04.2023
  • Served as a key point of contact between title companies, lenders, and buyers/sellers, facilitating clear communication and efficient transactions
  • Assisted/managed a monthly portfolio of up to 65 escrow orders, ensuring timely processing and compliance with all regulatory requirements
  • Delivered outstanding customer service by addressing client needs, resolving issues promptly, and ensuring a seamless closing process
  • Managed multiple transactions simultaneously, prioritizing tasks to meet deadlines while maintaining attention to detail and accuracy
  • Coordinated and scheduled closing appointments, ensuring all necessary documentation was prepared and completed according to legal and company standards
  • Trained and mentored junior team members, fostering a collaborative environment and enhancing team performance
  • Ensured compliance with state regulations and company policies, reducing legal risks and maintaining transaction integrity

ESCROW ASSISTANT (HYBRID)

Homie Title
12.2019 - 12.2020
  • Assisted in managing a monthly portfolio of 70+ escrow orders, ensuring timely processing and compliance with regulatory standards
  • Oversaw an average of 14+ fundings per day
  • Assisted in the preparation and review of critical documents, ensuring all information was accurate and compliant with state regulations
  • Coordinated with lenders and other stakeholders to ensure all required documentation and approvals were obtained on time, preventing delays in the closing process
  • Streamlined office operations by developing and implementing organizational systems that improved efficiency and reduced errors
  • Collaborated with team members to handle complex transactions, demonstrating strong teamwork and communication skills
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings

Skills

  • Bilingual Communication
  • Conflict Resolution
  • Interpersonal Communication
  • Attention to Detail
  • Administrative Support
  • Culture Sensitivity
  • Schedule Management
  • Data entry proficiency
  • MLS/Salesforce/MMI
  • RBJ/SoftPro/Qualia
  • MS Office/Slack
  • Contract Knowledge

Languages

Spanish
Native or Bilingual

Certification

  • Licensed Title Producer - Utah
  • Title Marketing Representative - Utah
  • Certified Notary Public - Utah

Timeline

ESCROW ASSISTANT/RECEPTIONIST (TEMP)

Pickford Escrow
03.2024 - 05.2024

EXECUTIVE ASSISTANT

NDA - Luxury Real Estate Group
03.2023 - 08.2023

LEAD ESCROW ASSISTANT/JR ESCROW OFFICER (HYBRID)

North Star Title
12.2020 - 04.2023

ESCROW ASSISTANT (HYBRID)

Homie Title
12.2019 - 12.2020

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MICHELLE REYES