Summary
Work History
Education
Skills
Certifications Courses
Timeline
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SIEW PENG THEOH

Dublin,CA

Summary

Dynamic restaurant server with a proven record of delivering exceptional customer service. Recognized for professionalism, efficiency, and the ability to create positive guest experiences in high-pressure settings. Committed to enhancing customer satisfaction through attentive service and a keen understanding of guest needs. Passionate about contributing to a collaborative team environment while ensuring memorable dining experiences.

Work History

Barista

Peet's Coffee
12.2022 - Current
  • Peet's Barista AND Latte Art Champion 2025
  • Prepare a wide variety of handcrafted beverages efficiently and accurately.
  • Maintain a clean service area and ensure top-tier customer experiences.
  • Uphold brand standards while managing high-volume orders.
  • Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
  • Prepared high-quality beverages following established recipes and standards to ensure consistency.
  • Operated espresso machines and brewing equipment efficiently, maintaining optimal performance and cleanliness.

Server

Delarosa Bishop Center - Italian Restaurant
08.2022 - Current
  • Greet, seat, and serve customers; take orders and process payments.
  • Maintain professionalism and efficiency in a high-volume environment.
  • In-depth knowledge of menu items, including wine and cocktail offerings.
  • Skilled at anticipating guest needs and managing special requests.

Server

Yayume Sushi
01.2016 - Current
  • Provide attentive, friendly table service and handle cash/credit transactions.
  • Expert in sake pairings and traditional Japanese cuisine.
  • Recognized for exceeding guest expectations and creating loyal customers.

Server

Senro Sushi
12.2005 - 01.2021
  • Delivered exceptional dining service in a busy sushi restaurant.
  • Provided sake and food pairing recommendations with confidence.
  • Known for multitasking and handling customer requests with care.

Server

Bamboo Sushi
11.2019 - 03.2020
  • Specialized in Omakase recommendations and sake pairings.
  • Upsold premium dishes with thorough menu knowledge.
  • Maintained high service standards under pressure.

Barista

Starbucks
01.2016 - 10.2019
  • Crafted a range of beverages including lattes, cappuccinos, and flat whites.
  • Delivered fast, courteous service and ensured store cleanliness.
  • Handled payments and restocked supplies as needed.

Server

Sachi Sushi
07.2004 - 02.2016
  • Delivered complete table service in a traditional Japanese setting.
  • Expert in sake knowledge and guest engagement.
  • Maintained speed and accuracy during peak hours.

Server

Tomo Sushi
07.2005 - 07.2014
  • Provided excellent customer service and guided guests through menu choices.
  • Focused on attention to detail, guest satisfaction, and repeat business.

Education

Bachelor of Arts (Honors) - Hospitality in Travel and Tourism, Information Media

St. Cloud State University
St. Cloud, MN
05.2002

Skills

  • Latte Art Grading System Expertise
  • Japanese Cuisine & Beverage Knowledge
  • Sake & Wine Pairing
  • High-Volume Guest Service
  • Menu Upselling & Guest Engagement
  • POS Systems & Cash Handling

Certifications Courses

  • Certified Latte Art Grading System Judge, 2025
  • Certified Latte Art Grading System Examiner, 2022
  • Barista Professional, 07/22
  • Brewing Foundation, 05/19
  • Sensory Foundation, 05/19
  • Green Coffee & Roasting Foundation, 05/19

Timeline

Barista

Peet's Coffee
12.2022 - Current

Server

Delarosa Bishop Center - Italian Restaurant
08.2022 - Current

Server

Bamboo Sushi
11.2019 - 03.2020

Server

Yayume Sushi
01.2016 - Current

Barista

Starbucks
01.2016 - 10.2019

Server

Senro Sushi
12.2005 - 01.2021

Server

Tomo Sushi
07.2005 - 07.2014

Server

Sachi Sushi
07.2004 - 02.2016

Bachelor of Arts (Honors) - Hospitality in Travel and Tourism, Information Media

St. Cloud State University

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SIEW PENG THEOH