Sifan Rago
Columbus,Ohio
Summary
President, International Student Association Columbus College October 2021 - present Encourages team members to meet difficult customer demands in fast-paced environments without sacrificing quality, safety, or cost-cutting measures that are critical to the long-term success of the company. An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Motivated individual. Food safety and excellent customer service are top priorities. Committed Energetic Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Ambitious student pursuing a computer science degree in software engineering looking for a Software Engineer Intern job. Background in Agile and Scrum development methodologies. Skilled in providing first-rate administrative, project, design, and programming assistance. Expertise in java, python,c++,SQL.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
United Airlines
Columbus, OH
07.2022 - 01.2024
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Operated equipment to support on-ground operations in between flights.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Conducted preflight inspections on aircrafts to identify any maintenance or repair needs.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Resolved customer complaints in an efficient and professional manner.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Amazon warehouse
10.2021 - 02.2022
- Participated in physical inventories when necessary.
- Used digital database to keep records of units and stock moved.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Restaurant Management
Enat Ethiopian Cuisine
Columbus, OH
02.2019 - 01.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worthington christian high school
08.2019 - 03.2020
- Files, desktops, office glass, partitions, doors, and walls were all washed, and spot cleaned
- Meticulously dusted all the furniture and fixtures
- Lifted supplies, equipment, and heavy furniture with hand trucks or by hand
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Kept optimal supply levels in order to meet daily and special cleaning requirements
- Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape.
Data Entry Clerk
BSL
Columbus, OH
06.2018 - 11.2019
- Exceeded quality goals to support team productivity.
- Created reports and audited charts to maintain concise records.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Secured essential information and data by running database backups.
- Stored hard copies of data in organized files to optimize retrieval.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Verified confidential or private client information in adherence to state and federal laws.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Utilized specialized software applications related to the job role.
Education
Bachelor Degree - Software Engineering
Ohio State University
true05-2025
Associate of Science - Software Engineering
Columbus College
01.2023
High School Diploma -
Worthington Christian High School
01.2021
Skills
- Staff training/development
- Coaching staff management
- Supplier
- Staff Verification
- Focused on customer service
- Package handling
- Heavy Lifting
- Crew Assistance
- TSA Collaboration
- Team Leadership
- Customer Engagement
- Food Service Background
- Collecting Information
- Verifying Data Accuracy
- Data Security
Additional Information
- Files, desktops, office glass, partitions, doors, and walls were all washed, and spot cleaned.
- Meticulously dusted all the furniture and fixtures.
- Lifted supplies, equipment, and heavy furniture with hand trucks or by hand.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept optimal supply levels in order to meet daily and special cleaning requirements.
- Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape.
Certification
- https://coursera.org/share/ed76b24c8e781e17986b8e484a37a3ed
- https://coursera.org/share/6c2e4ba853bdf919efff9c0855ca6034
Languages
English
Professional
Amharic
Professional
Afan oromo
Professional
References
References available upon request.
Timeline
Lead Ramp Agent
United Airlines
07.2022 - 01.2024
Amazon warehouse
10.2021 - 02.2022
Worthington christian high school
08.2019 - 03.2020
Restaurant Management
Enat Ethiopian Cuisine
02.2019 - 01.2022
Data Entry Clerk
BSL
06.2018 - 11.2019
Bachelor Degree - Software Engineering
Ohio State University
Associate of Science - Software Engineering
Columbus College
High School Diploma -
Worthington Christian High School
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Barbara DonohueBarbara Donohue
Manager - Business Administration at United AirlinesManager - Business Administration at United Airlines
Daelin JohnsonDaelin Johnson
Airport Ramp Agent at United AirlinesAirport Ramp Agent at United Airlines
Abdimalik AbdiAbdimalik Abdi
Home Health Aide at Aia HealthcareHome Health Aide at Aia Healthcare