SIFEN BERA
Summary
Possessing excellent communication skills and a welcoming demeanor, I excel in managing a busy front desk, handling inquires and ensuring a positive first impression for client and visitors. Adept at multitasking, scheduling appointments and maintaining a professional and organized reception area. Committed to delivering outstanding service while efficiently managing administration tasks to contribute to the overall success of the organization.
Overview
4
4
years of professional experience
Work History
Manager
Meleket restaurant
Silverspring, MD
08.2022 - 09.2023
- Organized and updated training schedules, programs and materials for new employees
- Assisted with associate orientation, training and competency evaluation
- Completed daily opening, closing and administrative tasks for smooth business operations
- Organized and prioritized competing challenges in fast-paced environment
- Created cooperative team environment that promoted high-performance standards and attainment of goals.
Receptionist
The keyless shop
columbia, MD
05.2021 - 06.2022
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Supported office workflow by providing skilled clerical assistance
- Prioritized tasks to maximize staff satisfaction and deliver strong level of customer service
- Interacted with guests using professional, friendly customer service
- Communicated with all levels of personnel to resolve problems and support daily functions.
Server
Nile Ethiopian restaurant
takoma, DC
02.2020 - 01.2021
- Used POS system to accurately input orders and process payments
- Assisted guests with making menu choices and took note of special requests
- Fostered fun atmosphere and family-style work environment consistent with the restaurant
- Trained new servers in restaurant procedures and customer service standards
- Handled multiple tables simultaneously with high service quality.
Education
Saint Mary's University
Skills
- Customer service
- Administrative assistance
- Sales Strategies
- Verbal communication
- Filing and sorting
Languages
Amharic, Fluent
Timeline
Manager
Meleket restaurant
08.2022 - 09.2023
Receptionist
The keyless shop
05.2021 - 06.2022
Server
Nile Ethiopian restaurant
02.2020 - 01.2021
Saint Mary's University
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