Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sigi Barkat

Rowlett,TX

Summary

An opportunity which will utilize I experience in Loan servicing, Loss Mitigation and Collections with progressive company that offers a challenging environment and an opportunity for Team Lead specialist. Certified Scrum Master. Applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

14
14
years of professional experience
1
1
Language

Work History

Customer Care Advocate

LoanDepot
09.2021 - Current
  • Assisted in training new team members, fostering a collaborative work environment that supported professional growth.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts
  • Assisting discrepancy with originating new or refinance loans
  • Consistently achieved 90% or Higher rankings company-wide in queue resolution, dollars and calls made month-over-month.
  • Improved customer satisfaction by addressing and resolving complaints efficiently.
  • Enhanced company reputation through exceptional customer service and follow-up on inquiries.
  • Streamlined communication channels for quicker problem-solving and increased customer loyalty.

Mortgage Underwriter 11

Ameri save Mortgage services
08.2018 - 07.2021
  • Analyze financial data and credit report in order to calculate accurate gross and net income, expenses, and ratios
  • Calculate income to perform loss mitigation treatment eligibility analysis using provided and proprietary tools
  • Analyze applicants' financial, status, credit, and property evaluations to determine feasibility of granting loans
  • Evaluating Conventional Loan applications and files for compliance with company underwriting guidelines using automated system.
  • Improved loan approval rates by meticulously reviewing and verifying application documentation.
  • Reduced p time for mortgage applications through diligent management of underwriting tasks.
  • Balanced competing priorities effectively to meet strict deadlines for multiple loan applications simultaneously.
  • Supported loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
  • Reduced processing time for mortgage applications through diligent management of underwriting tasks.
  • Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
  • Collaborated with loan officers to clarify applicant information and expedite underwriting process.

Loan Servicing & Foreclose Specialist

Carrington Mortgage Services, LLC
02.2017 - 08.2018
  • Providing clients with detailed mortgage loan information pertaining to investor specific guidelines
  • Mortgage loan information for loan workout modification options.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Ability to pay by collections appropriate financial information from clients to assist with curing Mortgage delinquency
  • Counseling clients on all potential retention and liquidation options in a professional manner
  • Consistently achieved 80% or Higher rankings company-wide in queue resolution, dollars and calls made month-over-month
  • 90%+ quality assurance scores while following federal, state, local, and company guidelines
  • Actively participated in planning and execution of all department activities sponsored by Spirit committee
  • Earned recognition as top performer consistently exceeding targets throughout my tenure as specialist in field.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Loss Mitigation Supervisor Assistance

Ditach Mortgage
04.2016 - 11.2017

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Supervises staff, including prioritizing and assigning work with tracking attendance proving time-off requests and providing coaching and training.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Mortgage Underwriter III

JPMorgan Chase
02.2011 - 09.2015
  • Improved loan approval rates by meticulously reviewing and verifying application documentation.
  • Increased customer satisfaction by providing timely feedback on application status and addressing potential issues promptly.
  • Contributed to policy updates by staying current on market trends and sharing insights with underwriting team.
  • Supported loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
  • Analyze financial data and credit report in order to calculate accurate gross and net income, expenses, and ratios
  • Reduced processing time for mortgage applications through diligent management of underwriting tasks.
  • Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.

Mortgage Banking Foreclosure Supervisor Assistance

Citicorp Credit
11.2009 - 02.2011
  • Submission files to underwriting through closing loan approval conditions- complete conditions and submit to underwriting
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reviewing loan applications for completeness and accuracy
  • Negotiate payment arrangements to help our clients meet their obligations
  • Modified underwriting programs for individual client needs and accurately communicated payoffs/ repayment plan
  • Assisting Supervisor with overflow Escalations calls and helped Supervisor to lead Team members to better success.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.

Education

Some College (No Degree) - Mortgage Underwriter

Mortgage Educators And Compliance
Plano, TX

No Degree - Certified Scrum Master

Simplilearn
Online

Some College (No Degree) - Notary

National Notary Association
Online

High School Diploma -

Duncanville High School
Duncanville, TX
05.1997

Skills

  • Professional Relationships
  • Online Chat
  • Client Correspondence
  • Customer Transactions
  • Closing Procedures
  • Call Volume Analysis
  • Security Verification
  • Knowledge Base

Timeline

Customer Care Advocate

LoanDepot
09.2021 - Current

Mortgage Underwriter 11

Ameri save Mortgage services
08.2018 - 07.2021

Loan Servicing & Foreclose Specialist

Carrington Mortgage Services, LLC
02.2017 - 08.2018

Loss Mitigation Supervisor Assistance

Ditach Mortgage
04.2016 - 11.2017

Mortgage Underwriter III

JPMorgan Chase
02.2011 - 09.2015

Mortgage Banking Foreclosure Supervisor Assistance

Citicorp Credit
11.2009 - 02.2011

Some College (No Degree) - Mortgage Underwriter

Mortgage Educators And Compliance

No Degree - Certified Scrum Master

Simplilearn

Some College (No Degree) - Notary

National Notary Association

High School Diploma -

Duncanville High School
Sigi Barkat