Signey Smalley
El Cajon,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
Cafe Hollander
08.2022 - 11.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender/Server Supervisor
Oak Barrel Public House
08.2021 - 03.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Service Representative
L.L.Bean,Inc.
08.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated account information to maintain customer records.
- Created and maintained detailed database to develop promotional sales.
Server/Bartender
Buffalo Wild Wings, BWW
09.2020 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
City Year Member
AmeriCorps Program
08.2019 - 05.2020
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Boosted donor engagement by organizing and hosting successful fundraising events.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Attended events to develop professional network of potential donors.
Customer Service Representative
T.J. Maxx Retail Store
01.2018 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Elegant Farmer
09.2016 - 11.2016
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
East Troy High School
East Troy, WI05.2019
Skills
- Customer Service
- Craft Beer Expertise
- Collaboration and Teamwork
- Time Management Abilities
- Cleanliness and Hygiene
- Problem Solving
- Decision Making
- Team Player Attitude
Certification
Segal award dedication to those whom completed volunteering work with Americorps City Year Program
Hobbies
- Outdoor Enthusiast- hiking, backpacking, sightseeing, rock hunting/educating, bird watching, plant identifying
- Reading
- Writing- currently working on writing my own book
- Cooking
- Cocktail making/learning
Reference
Cafe Hollander bar manager- Melissa (414) 469-2145
Timeline
Bartender/Server
Cafe Hollander
08.2022 - 11.2023
Bartender/Server Supervisor
Oak Barrel Public House
08.2021 - 03.2022
Server/Bartender
Buffalo Wild Wings, BWW
09.2020 - 07.2021
Customer Service Representative
L.L.Bean,Inc.
08.2020 - 02.2022
City Year Member
AmeriCorps Program
08.2019 - 05.2020
Customer Service Representative
T.J. Maxx Retail Store
01.2018 - 06.2019
Customer Service Cashier
Elegant Farmer
09.2016 - 11.2016
High School Diploma -
East Troy High School
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