Summary
Overview
Work History
Education
Skills
Certification
Technical Competencies
Leadership Profile
Timeline
Generic

SIGOURNEY DANIELS

Aubrey,TX

Summary

Account Manager with a proven ability to be a corporate steward interacting and collaborating with multiple levels of management and diverse clients. Possess extensive knowledge of reconciliation, accounts payable, accounts receivable, financial reporting, and utilizing accounting software. Collaborated with colleagues, and clients as well as completed tasks independently. Performed efficient workflows and consistently maintained order. Able to seamlessly multi-task long and short-term priorities to generate desired results. Followed policies, procedures, and guidelines to assure consistent quality. Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the mission to effectively implement program goals Exceptional relationship builder with keen skills, high level of initiative, attention to detail, and commitment to excellence and growth. Self-starter who is driven to contribute to the overall success of an organization at all levels. Career supported by an associate degree, certifications and licenses, and experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commercial Underwriting Assistant

State Farm
09.2019 - Current
  • Served as a technical and procedural resource to assist in resolving policy/policyholder concerns such as coverage endorsements, forms renewal, terms, and internal service departments
  • Partnered with commercial underwriters to service stake holder and Agency Leadership concerns and/or handled Producer/Broker inquiries; analyzed data to make informed decisions and recommendations
  • Communicated with Agents via various communication media; handled various contact types to resolve Agent questions and issues
  • Assisted management in the development and implementation of new procedures and workflows
  • Handled non-routine transactions and complex files; managed in-depth entry, servicing, and rating knowledge of all assigned policy programs; processed knowledge of commercial lines products and language.

Asset Preservation Coordinator

Mortgage Contracting Services
10.2017 - 01.2019
  • Mentored and led a 6-member team for training and development
  • Ensured all work is completed accurately and in compliance with client specifications and company policies
  • Assisted and/or lead project management to continue standardization of processes and objective
  • Received and reviewed incoming work orders related to monthly maintenance; verified accuracy and resolve general customer issues using multiple resources and records
  • Contacted customers with any questions or concerns and work to minimize risks; provided verbal and written communication to convey information to customers
  • Prepared, edited, distributed, and/or corrected specialized and/or complex documents, notes, and entries; monitored queue to ensure the necessary property preservation work is completed.

Claims Processor

ServiceLink
10.2015 - 03.2016
  • Handled insurance claims to process from acquiring personal information from potential policyholders for the insurance application to reviewing claim submissions
  • Interfaced with insurance agents and beneficiaries to accurately and efficiently process claim payments
  • Possessed a thorough understanding of policies, regulations, and coverage limits to perform additional job duties such as fielding customer inquiries, calculating claim values, issuing payments, and ensuring the accuracy of insurance company records
  • Processed claims quickly and accurately; investigated claim issues; researched issues and obtained proper supporting documentation on time as requested by the investor
  • Managed application of claim funds received; validated all funds have been received before the claim was closed.

Education

Associate of Arts (A.A.) - Business Administration

Delta Community College

Bachelor of Science - Cybersecurity

American Military University
01.2026

Skills

  • Account Management
  • Risk Management
  • Time Management
  • Customer Engagement
  • System Implementations
  • Teamwork
  • Communication
  • Process Improvement
  • Critical Thinking
  • Research
  • Issue Resolution
  • Adaptability

Certification

  • Texas All-Lines Adjusters License

Technical Competencies

Microsoft Office Suite 365, SharePoint, Xactimate 28, Microsoft Windows

Leadership Profile

Engaged with leadership and clients in strategic discussions to provide outstanding market analysis and industry guidance to maximize long-term business objectives., Built comprehensive programs that define, develop, maintain, and implement company policies and processes., Possess the ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development within the company., Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives., Demonstrated analytical problem-solving skills; proven ability to successfully resolve common or complex issues promptly, Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.

Timeline

Commercial Underwriting Assistant

State Farm
09.2019 - Current

Asset Preservation Coordinator

Mortgage Contracting Services
10.2017 - 01.2019

Claims Processor

ServiceLink
10.2015 - 03.2016

Associate of Arts (A.A.) - Business Administration

Delta Community College

Bachelor of Science - Cybersecurity

American Military University

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SIGOURNEY DANIELS