Summary
Overview
Work History
Education
Skills
Timeline
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Sigourney Palmer

Shreveport,LA

Summary

Adept at leading restoration and customer service teams, I enhanced SERVPRO of South Shreveport's client satisfaction and project efficiency through innovative solutions and effective communication. Skilled in water damage restoration and fostering high-performance teamwork, I significantly improved operational workflows and safety protocols, demonstrating a strong commitment to professional development and OSHA compliance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated SERVPRO professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.

Overview

7
7
years of professional experience

Work History

Restoration Supervisor

SERVPRO of South Shreveport
2018.12 - Current
  • Demonstrated commitment to continuous personal development by attending industry workshops and seminars, ultimately applying new knowledge to improve our team''s performance.
  • Ensured adherence to local building codes and regulations throughout the entirety of each restoration project.
  • Implemented innovative solutions to overcome challenges faced during restoration projects, ultimately saving time and costs.
  • Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
  • Conducted regular site inspections to monitor progress and address any potential issues promptly.
  • Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
  • Provided detailed progress reports to clients, keeping them informed on project status at all times.
  • Enhanced project efficiency by implementing effective restoration techniques and supervising team members.
  • Streamlined communication between team members to ensure clear understanding of project goals and expectations.
  • Established strong relationships with clients, fostering trust and confidence in our services.
  • Developed comprehensive safety protocols, minimizing workplace accidents and incidents during restoration projects.
  • Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
  • Mentored new employees, providing guidance on best practices for efficient project execution.

Shift Manager/Key Holder

Taco Bell Restaurant
2017.11 - 2018.11
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.

Education

Music Education

Grambling State University
Grambling, LA

Bachelor of Science - Medical Assisting

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2024

High School Diploma -

Woodlawn Leadership Academy
Shreveport, LA
05.2010

Skills

  • Damage Assessment
  • Debris Removal
  • Mold remediation
  • Water damage restoration
  • Smoke and Odor Removal
  • Structural Drying
  • Fire Damage Restoration
  • Contents Cleaning
  • Carpet and Upholstery Cleaning
  • Personal Protective Equipment
  • Upholstery Cleaning
  • OSHA Compliance
  • Manual hand tools operations

Timeline

Restoration Supervisor

SERVPRO of South Shreveport
2018.12 - Current

Shift Manager/Key Holder

Taco Bell Restaurant
2017.11 - 2018.11

Music Education

Grambling State University

Bachelor of Science - Medical Assisting

Ultimate Medical Academy - Clearwater

High School Diploma -

Woodlawn Leadership Academy
Sigourney Palmer