Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager

Sigourney Pratt

Receptionist
Woodbridge,VA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

13
13
years of professional experience

Work History

Receptionist

H&R Block
01.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Customer Service Lead

IKEA
07.2020 - 02.2024
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
  • Assisted management in hiring decisions by conducting interviews and evaluating candidate potential.

Customer Service Representative

Wawa Inc
12.2020 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Customer Service Representative

Autospa Carwash
10.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

File Maintenance Manager

Giant Food Inc
07.2015 - 08.2018
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Transmitted documents, organized revisions and tracked changes.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Managed file archival and information retrievals.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Utilized Software to scan and clean up project documents.
  • Completed transmittal logs and stored in files for specified durations.
  • Established, improved and reinforced document management systems to handle current and expected requirements.

Bakery Clerk

Giant Food Inc
09.2015 - 08.2016
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Florist/Cashier

Giant Food Inc
06.2011 - 09.2015
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Ashworth College
Norcross, GA
06.2012

Skills

  • Customer Complaint Resolution
  • Security Awareness
  • Data Research and Analysis
  • Visitor and Customer Relations
  • Computer Proficiency
  • Positive Attitude and Energetic
  • Interpretation and Translation Services
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Espresso Machine Operation and Maintenance
  • Stocking Supplies and Retail Products
  • Food Serving and Preparation
  • Project Requirements
  • Client Support
  • Product Availability
  • Office Management

Additional Information

ROTC Cadet For 3 Years

Community Service (130 Hours) For District Of Columbia Government

Timeline

Customer Service Representative

Wawa Inc
12.2020 - 06.2022

Customer Service Representative

Autospa Carwash
10.2020 - 05.2021

Customer Service Lead

IKEA
07.2020 - 02.2024

Receptionist

H&R Block
01.2019 - Current

Bakery Clerk

Giant Food Inc
09.2015 - 08.2016

File Maintenance Manager

Giant Food Inc
07.2015 - 08.2018

Florist/Cashier

Giant Food Inc
06.2011 - 09.2015

High School Diploma -

Ashworth College

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