Sigrid Koenigs
Jamestown,NY
Summary
Dynamic operations leader with a proven track record at Senior Helpers, driving operational efficiency and strategic planning. Expert in process improvements and team leadership, I successfully enhanced productivity and employee engagement, while implementing data-driven decision-making to achieve all organizational goals. Committed to fostering collaboration and delivering exceptional customer service.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
13
13
years of professional experience
Work History
Director of Operations
Senior Helpers
03.2011 - 08.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Applied Science - EMT- Paramedic
Meramec Community College
St Louis, MO01-2000
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvements
- Workforce planning
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff management
- Customer service management
- KPI tracking
- Performance evaluation and monitoring
- Goal setting
- Revenue growth
- Revenue forecasting
- Marketing strategies
Timeline
Director of Operations
Senior Helpers
03.2011 - 08.2024
Associate of Applied Science - EMT- Paramedic
Meramec Community College
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