Siham Dahmane
Palm Harbor,FL
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
ODD SOX COMPANY
08.2023 - Current
- Resolving employee issues and conducting thorough investigations where required
- Advising management on HR-related issues in line with statutory laws and company guidelines
- Partnering with line management and employees to enhance employee engagement
- Working across teams to ensure HR objectives are met
- Managing various aspects of HR Operations including employee documentation, onboarding and off-boarding, insurance, and HR audits
- Creating, implementing, and administering human resources policies and procedures and ensuring that practices are compliant with statutory requirements and guidelines
- Handling employee complaints, managing grievance procedures, and facilitating counseling in conjunction with other stakeholders
- Investigating and resolving complex or critical employee relations issues in a timely and effective manner
- Collating and analyzing employee feedback across all levels regularly and revising people programs and policies to generate more positive outcomes.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Devised hiring and recruitment policies for a 70-employee company.
FRONT OFFICE MANAGER
HILTON BUENA VISTA PALACE
07.2021 - 08.2023
- Oversee and manage the front desk operations by completing a checklist of important daily tasks, determining room/rate availability, and making decisions in the best interest of the hotel
- Authorize revenue allowance to remedy guest problems
- Provide excellent guest service, guidance, and leadership to ensure consistent customer service
- Assign and instruct team members in details of daily tasks
- Monitor lobby traffic to make staffing adjustments accordingly
- Resolve customer complaints by conducting thorough research on the situation
- Empower team members to 'Make It Right'
- Train, supervise, coach & counsel team members
- Monitor staff performance and make recommendations for all training-related issues to address inconsistencies
- Prepare and conduct daily pre-shifts to communicate important information with all staff to provide excellent guest service by Hilton standards
- Promote and enroll guests into the Hilton Honors program.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
ROOMS COORDINATOR
HILTON ORLANDO BUENA VISTA PALACE
01.2021 - 07.2021
- Responsible for providing hotel guests with excellent service at front desk from making reservations to departure
- Responsible for responding to guests needs, inquiries, requests, comments, emails, and complaints in a timely and professional manner
- Coordinate and communicate efforts with Housekeeping and Engineering
- Review resumes for arriving groups; review any check-in/pre-registration needs
- Review VIP requests for late checkouts and approve them according to occupancy
- Communicate such to Housekeeping.
- Oversaw day-to-day operations of the 1011-room hotel with a staff of multiple employees.
- Supervised a team of 6 front desk agents and helped to resolve issues arising during shifts.
INTERNSHIP HR MANAGEMENT
HILTON BUENA VISTA PALACE
11.2020 - 12.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Provided project progress updates and proposed solutions to issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
GUEST SERVICE AGENT
HILTON Orlando Buena Vista PALACE
05.2018 - 01.2020
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Resolved guest complaints and discrepancies promptly and courteously.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
HUMAN RESOURCES SPECIALIST
ASSU2000 ASSURANCE
02.2013 - 03.2015
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Developed and maintained positive relationships with external vendors, insurance providers, and benefits administrators to establish trust and rapport.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and coordinated employee training programs to improve productivity and performance.
- Developed disaster and recovery strategies to prepare the company for hazardous weather conditions, nuclear accidents, and terrorist attacks.
Education
Associate of Science - Business Administration/Human Resources Management
VALENCIA COLLEGE/ UNIVERSITY OF FLORIDA
Orlando, FL05.2021
Bachelor of Science - Economic Science and Management
UNIVERSITY OF QUJDA
Oujda01.2007
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Attention to Detail
- Microsoft Office Suite
- Project Management
- Quality Control
- English, Arabic, and French fluency
- Client Relationships
- Flexible Schedule
Skillsabilities
OnQ Property Management, Microsoft Office (Word, Excel, PowerPoint), English, French, Arabic
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Timeline
Human Resources Manager
ODD SOX COMPANY
08.2023 - Current
FRONT OFFICE MANAGER
HILTON BUENA VISTA PALACE
07.2021 - 08.2023
ROOMS COORDINATOR
HILTON ORLANDO BUENA VISTA PALACE
01.2021 - 07.2021
INTERNSHIP HR MANAGEMENT
HILTON BUENA VISTA PALACE
11.2020 - 12.2020
GUEST SERVICE AGENT
HILTON Orlando Buena Vista PALACE
05.2018 - 01.2020
HUMAN RESOURCES SPECIALIST
ASSU2000 ASSURANCE
02.2013 - 03.2015
Associate of Science - Business Administration/Human Resources Management
VALENCIA COLLEGE/ UNIVERSITY OF FLORIDA
Bachelor of Science - Economic Science and Management
UNIVERSITY OF QUJDA
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