Sihan Qi

Work History

Private Company

Richland, WA

03.2018 - 03.2020

Resolved customer complaints and payout errors.
Conducted weekly meetings with staff to discuss progress on development projects.
Analyzed user feedback and suggested changes or updates to existing games based on customer preferences.
Reviewed daily reports from QA department to identify any bugs or glitches in the software codebase.
Developed and implemented a new game system to increase customer satisfaction.
Organized monthly tournaments for players featuring exclusive rewards and prizes.
Provided technical support services when needed by answering questions related to gaming hardware and software.
Monitored product performance metrics to identify areas for improvement in game design.
Created comprehensive documentation outlining processes for game management and maintenance.

Infinite Computer Solution

Online, Washington, US

10.2022 - 10.2023

Evaluated current technologies and identified areas where improvements could be made.
Upgraded existing hardware components when necessary according to company standards.
Troubleshot and resolved hardware, software, network, and peripheral device problems.
Fielded calls from field service engineers needing corporate support and researched, routed, navigated or escalated to meet customer needs.
Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Maintained audit trail and statistical records of problems and conditions reported by client.
Collaborated with other teams to ensure successful resolution of customer inquiries.
Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
Ensured that all systems were running optimally by performing regular health checks on servers and network devices.

Amazon Web Service

Boardman, Oregon, US

03.2020 - 10.2021

Provided technical support to internal customers on a variety of IT issues related to the data center infrastructure.
Received and prioritized support requests to maximize resource utilization.
Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Imaged OS and software deployments throughout system and addressed implementation concerns.
Maintained accurate records of all assets within the data center including physical inventory checks.
Performed backup on critical systems to protect important information.
Evaluated existing technology solutions for possible improvements or replacements based on current trends in industry best practices.
Upgraded internal system components, CPUs, memory, hard drives and network cables.
Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.

United Way of Benton & Franklin Counties

Kennewick, Washington, US

09.2017 - 03.2018

Communicated with data architects, programmers and engineers to keep projects on track.
Installed new software updates as needed on all supported platforms.
Conducted data analysis to identify trends, patterns, and relationships between datasets.
Defined database design specifications based upon project requirements.
Supported planning for software development and purchases and coordinated implementation.
Participated in team meetings to discuss project progress, challenges, and ideas for improvement.
Implemented backup strategies to ensure the safety of stored data.
Collaborated with stakeholders to gather business requirements for enhancements and change requests.