Siiyara Dixon

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

• View photos to make sure damages meets the terms and conditions of contract
• Assist with online and mobile applications
• Claims Investigation & Evaluation: Conducted thorough investigations to determine the legitimacy of claims, gathering evidence through interviews and third-party consultations.
  Assessed property damage, bodily injury, and liability claims, ensuring compliance with Safeguard's policies and industry regulations.
  Reviewed medical reports, repair estimates, and other documentation to determine the extent of damages and establish appropriate settlement amounts.
• Claims Processing & Negotiation: Evaluated claims based on policy terms, conditions, and applicable laws to recommend and authorize settlements.
  Negotiated settlements with claimants, vendors, and legal representatives to ensure fair outcomes, balancing company interests with customer satisfaction.
  Worked closely with claims specialists to manage complex claims and ensure optimal resolution.
• Customer Service & Communication: Maintained regular communication with policyholders, providing timely updates on the status of their claims and explaining the claims process.
  Delivered exceptional customer service, addressing concerns and resolving conflicts with professionalism and empathy.
  Prepared clear and concise reports for clients and internal stakeholders detailing claims findings and recommended actions.
• Documentation & Reporting: Accurately documented all claim-related activities, ensuring all case files were up-to-date and compliant with company procedures.
  Generated detailed claims reports for management, summarizing key findings, settlement amounts, and any potential legal implications.
• Compliance & Risk Management: Ensured claims were processed in compliance with state and federal regulations, minimizing the risk of legal disputes and penalties.
  Identified potential fraudulent claims and worked closely with the fraud investigation team to flag suspicious activity.
• Collaboration & Teamwork: Collaborated with underwriters, legal, and risk management teams to ensure seamless claims handling.
  Assisted in training and mentoring junior adjusters, sharing best practices and providing guidance on complex claims.

Key Achievements:

• Reduced average claims processing time by 15% through the implementation of streamlined evaluation and approval processes.
• Successfully negotiated settlements for complex, high-value claims, maintaining a high level of customer satisfaction while protecting company interests.

• Insurance Claims Management
• Claims Investigation & Assessment
• Customer Relations & Communication
• Negotiation & Conflict Resolution
• Regulatory Compliance
• Risk Mitigation & Fraud Prevention
• Microsoft Office & Claims Management Software
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

• Assist customers with transactions
• Cash handling
• Follow all bank policies and procedures
• Provide great customer experience