Summary
Overview
Work History
Education
Skills
Timeline
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Sikolin Wray

Customer Service Representative
Martinsville,Va

Summary

Adaptable and dedicated team member who trains new members on company policies and procedures to ensure consistent adherence to quality standards. Attentive to details and able to adapt to changing circumstances. Eager to learn more about sales and to contribute to the success of the team and organization. Enthusiastic and motivated individual passionate about customer service. Team player, work well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with one year of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Agent

Williams-Sonoma
Remote, Remote
10.2024 - 01.2025
  • Excellent communication skills
  • Always provides a lot of empathy and sympathizes with customers
  • Always maintained composure when dealing with customers
  • Good with adjusting communication style when it comes to different approaches for customer's needs
  • Great with active listening, always willing to lend an ear to further understand someone's needs and provide a solution
  • Maintains a helpful and friendly demeanor, even in the most difficult and troubling situations
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback over 200 calls.

Customer Service Representative

Results-CX
Remote, Remote
11.2023 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Managed high-stress situations effectively, maintaining 100% professionalism under pressure while resolving disputes or conflicts
  • Responded to customer requests for products, services, and company information
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients

Team Member

McDonald's
Martinsville, VA
07.2022 - 10.2023
  • Ensures compliance with food safety and sanitation regulations
  • Made $600 dollars within one week of starting the job in donations.
  • Trains new team members on company policies and procedures to ensure consistent adherence to quality standards
  • Provides outstanding customer service to ensure customer satisfaction and loyalty
  • Adheres to customer service standards to ensure a positive dining experience for all customers
  • Maintains a clean and organized work area to ensure a safe and efficient environment for team members and customers
  • Able to work in a fast-paced environment!
  • Manages inventory and restock supplies to ensure continuous availability of products for customer orders
  • Consistently exceeds customer service expectations to create a positive and memorable dining experience
  • Demonstrates strong teamwork skills and collaborates with colleagues to ensure efficient and smooth operations during busy periods

Education

Standard Diploma -

Martinsville High School
Martinsville, VA
08.2019 - 05.2021

Skills

  • Teamwork

  • Problem-solving

  • Positive Attitude

  • Cash Handling

  • Merchandising

  • Customer Service

  • Adaptability

  • Attention to Detail

  • Sales

  • Time Management

  • Understanding customer needs

  • Excellent communication

  • Calm under pressure

Timeline

Customer Service Agent

Williams-Sonoma
10.2024 - 01.2025

Customer Service Representative

Results-CX
11.2023 - 05.2024

Team Member

McDonald's
07.2022 - 10.2023

Standard Diploma -

Martinsville High School
08.2019 - 05.2021

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Sikolin WrayCustomer Service Representative