Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SILA KILIC

Northern,VA

Summary

Enthusiastic and self-motivated professional with over 6 years of experience in sales, client relations, and technology integration. Skilled at understanding client needs and delivering customized solutions that enhance satisfaction and long-term relationships. Known for strong communication, analytical thinking, and a collaborative approach to achieving team and individual goals. Combines a solid foundation in IT and visual design with a passion for innovation, helping drive efficiency, growth, and exceptional client experiences. Dedicated to continuous learning and consistently exceeding expectations through creativity and results-driven performance. Passionate about leveraging a unique blend of technical expertise, creative design skills, and sales acumen to consistently achieve ambitious growth targets and deliver measurable value to every project and team.

Overview

8
8
years of professional experience

Work History

Sales Representative

Erin’s Marble & Granite
01.2020 - Current
  • Responsible for representing and marketing over one hundred product lines/customer solutions
  • Directing and coordinating main stakeholders such as contractors, designers, and manufacturers in budgeting and procurement activities.
  • Excellent customer service through constant face to face communication.
  • Training and supervising new employees in products, customer relationship building, billing and collections.
  • Analyze market trends and competitor activities, recommending strategic initiatives to enhance market presence, brand reputation, and customer retention.

Front Office Supervisor & Sales Support

Hilton Hotels
01.2023 - 01.2025
  • Managed front desk operations, ensuring smooth guest experiences and customer concerns.
  • Collaborated with the sales department to upsell rooms, promote services, and assist in group booking coordination.
  • Developed reporting procedures and communication workflows between front office and sales team.

Human Resources Representative

Enerjisa
01.2018 - 01.2019
  • Hiring management for Sales Department: Analyzing department needs and opportunities to prioritize candidate profiles.
  • Arranging interviews and tracking hiring process of candidates.
  • Shadowing and reporting interviews.

Education

Associate of Applied Science Degree (AAS) - Information Technology / IT

Northern Virginia Community College
01.2022

Associate of Arts and Sciences Degree - Interior Design (AAS)

Northern Virginia Community College
01.2024

Associate of Science in Business Administration - undefined

Akdeniz University
01.2014

Skills

  • Application Design
  • Customer and Client focus
  • Coding (HTML, CSS, SPSS, PYTHON)
  • Microsoft Suites
  • Communication Skills
  • Quickbooks Pro Online/Desktop
  • CAD
  • Problem solving
  • Relationship Building
  • Project Management
  • Team Leadership
  • Account Management
  • Adobe InDesign
  • Digital Marketing Strategy

Languages

English
Turkish

Timeline

Front Office Supervisor & Sales Support

Hilton Hotels
01.2023 - 01.2025

Sales Representative

Erin’s Marble & Granite
01.2020 - Current

Human Resources Representative

Enerjisa
01.2018 - 01.2019

Associate of Arts and Sciences Degree - Interior Design (AAS)

Northern Virginia Community College

Associate of Science in Business Administration - undefined

Akdeniz University

Associate of Applied Science Degree (AAS) - Information Technology / IT

Northern Virginia Community College
SILA KILIC