Silas Bourke
New Carlisle,OH
Summary
Experienced customer service professional bringing 14 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experience with Quickbooks, Nextworld, Peachtree and multiple accounting systems. Process sales orders through Stripe, Intuit any other pos systems. Experienced on loading and unloading shipments using a forklift.
Overview
16
16
years of professional experience
Work History
Logistics Coordinator / Shipping Office Manager
Pennylane Fine Art
09.2009 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Sales Representative
Buschur's Home Improvement
03.2008 - 09.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
No Degree - Criminal Justice
Defiance College
Defiance, OHSkills
- Problem-Solving
- Customer Service
- Logistics Analysis
- Decision-Making
- Shipment Coordination
- Warehousing Processes
- Punctual and Dependable
- Inventory Management
- Client Relations
- Purchase Orders
- Efficiency Improvement
- Accounting principles knowledge
Timeline
Logistics Coordinator / Shipping Office Manager
Pennylane Fine Art
09.2009 - Current
Sales Representative
Buschur's Home Improvement
03.2008 - 09.2009
No Degree - Criminal Justice
Defiance College
Similar Profiles
CALLIE AUSTINCALLIE AUSTIN
FOUNDER | OWNER OPERATOR | FINE ARTIST at CALLIE E AUSTIN FINE ART | CEPIATONE FINE ART INCFOUNDER | OWNER OPERATOR | FINE ARTIST at CALLIE E AUSTIN FINE ART | CEPIATONE FINE ART INC
MICHAEL DENNIS ARAGONMICHAEL DENNIS ARAGON
Arts Framing at PI Fine Art|PI Creative ArtArts Framing at PI Fine Art|PI Creative Art
Dawn ConteDawn Conte
Librarian/Archivist at Douglas Flanders & Associates Fine Art GalleryLibrarian/Archivist at Douglas Flanders & Associates Fine Art Gallery
Lindsay StaggsLindsay Staggs
Dialysis Technician at Fresenius Medical CenterDialysis Technician at Fresenius Medical Center
Aidan O'ByrneAidan O'Byrne
Mechanic/Custodian at Lavy EnterprisesMechanic/Custodian at Lavy Enterprises