Silas Cox
Rochester Hills
Summary
Dynamic and resourceful professional with extensive experience in customer service, client relations, and technical support. Proven ability to provide timely resolutions, optimize user experiences, and build strong relationships with clients and stakeholders. Skilled in CRM tools, troubleshooting, performance monitoring, and delivering tailored solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LMS Support Consultant
LinkedIn
02.2022 - 11.2024
- Spearhead enterprise client onboarding for LinkedIn Campaign Manager, reducing user ramp-up time by 25%
- Provide technical support and troubleshoot platform issues, achieving a 95% customer satisfaction score
- Analyze user feedback and escalate insights to influence product updates, enhancing platform functionality
- Utilize advanced Microsoft Office tools to create compelling reports, increasing stakeholder engagement by 20%
- Streamlined support processes for improved efficiency and reduced response times.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
Technical Recruiter
Optomi
08.2021 - 02.2022
- Built a network of 150+ IT professionals through proactive sourcing and relationship-building efforts
- Successfully placed mid- to senior-level IT candidates, exceeding monthly placement targets by 15%
- Conducted comprehensive candidate screenings, ensuring a 90% interview-to-hire ratio
- Leveraged ATS platforms to streamline recruiting processes, reducing time-to-fill by 10 days
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
Carrier Sales Representative
Coyote Logistics
01.2020 - 01.2021
- Managed a portfolio of 50+ carrier accounts, ensuring 98% on-time delivery rates
- Negotiated competitive rates with carriers, increasing profit margins by 12%
- Resolved freight movement issues promptly, minimizing service disruptions and maintaining client satisfaction
- Generated additional business opportunities through cold calls and referrals, expanding the client base by 10%
- Enhanced company reputation by providing exceptional service to both customers and carriers alike.
Staffing Specialist/Resource Manager
Insight Global
05.2018 - 08.2019
- Sourced, screened, and managed candidates for Fortune500 companies, achieving a 30% client retention rate
- Conducted 40+ outbound calls daily to identify qualified candidates, maintaining a robust talent pipeline
- Coordinated the interview process for candidates, providing coaching that improved success rates by 20%
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
Ticket Sales Representative
Detroit Pistons
05.2017 - 05.2018
- Achieved of sales targets by selling season tickets, group packages, and corporate plans
- Conducted in-person tours and presentations, increasing client conversions by 15%
- Delivered top-tier customer service during promotional events, earning consistent positive feedback
- Collaborated with team members to ensure smooth operations during high-volume periods.
Education
Bachelor of Applied Arts - Sports Management
Central Michigan University
Mt. Pleasant, MI01-2017
Skills
- Customer Relationship Management (CRM)
- Data Analysis and Reporting
- LMS Platforms and Technical Support
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Process Improvement and Quality Assurance
- Recruiting and Talent Acquisition
- Sales and Negotiation Strategies
- Webinar and Training Facilitation
- Empathy and patience
- Training and coaching
- Strong interpersonal skills
Certification
- Certified Customer Success Manager (CCSM)
- LinkedIn Learning Platform Specialist Certification
- Sports Management Association Conference Presenter (2014)
Timeline
LMS Support Consultant
LinkedIn
02.2022 - 11.2024
Technical Recruiter
Optomi
08.2021 - 02.2022
Carrier Sales Representative
Coyote Logistics
01.2020 - 01.2021
Staffing Specialist/Resource Manager
Insight Global
05.2018 - 08.2019
Ticket Sales Representative
Detroit Pistons
05.2017 - 05.2018
- Certified Customer Success Manager (CCSM)
- LinkedIn Learning Platform Specialist Certification
- Sports Management Association Conference Presenter (2014)
Bachelor of Applied Arts - Sports Management
Central Michigan University
Similar Profiles
Jun Seok (Tony) LimJun Seok (Tony) Lim
Senior Sales Development Representative at LinkedInSenior Sales Development Representative at LinkedIn
Wendy SavinWendy Savin
Localization Program Manager at LinkedInLocalization Program Manager at LinkedIn
Ana SuarezAna Suarez
Mid Market Account Executive at LinkedInMid Market Account Executive at LinkedIn