Silas Dreher
Las Vegas,NV
Summary
Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 30 years of experience focused on increasing customer satisfaction and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
26
26
years of professional experience
Work History
General Manager / CEO
Seven Lakes Country Club
12.2000 - 05.2024
- Managed a private Country Club / Homeowners Association. To include food & beverage, fine dining, social events, club events, private parties, golf events.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Hired and managed a diverse team of professionals, Executive Chef, full food and beverage culinary team, Controller, accounting, PGA Golf Professional, landscape maintenance team, Full security team, fostering a positive work environment and high team member satisfaction.
- Developed and implemented strategies to increase member satisfaction, sales and profitability.
- Cultivated strong relationships with members, homeowners, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry best practices, company procedures, to ensure member satisfaction.
- Handled problematic members to assist team members to maintain excellent member satisfaction.
Clubhouse Manager
San Diego Country Estates
12.1997 - 03.2000
- Fostered a strong sense of community among members by organizing special events, gatherings, and activities that catered to diverse interests and age groups.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Collaborated with marketing team to develop promotional materials that showcased club offerings while adhering to brand guidelines.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Overhauled food service offerings resulting in improved member satisfaction scores by working closely with the culinary team on menu development and presentation standards.
Education
Certified California Community Manager - Homeowners Association
CACM
Irvine, CA12.2026
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Efficient multi-tasker
- Customer Relations
- Customer Retention
- Exceptional interpersonal communication
Timeline
General Manager / CEO
Seven Lakes Country Club
12.2000 - 05.2024
Clubhouse Manager
San Diego Country Estates
12.1997 - 03.2000
Certified California Community Manager - Homeowners Association
CACM
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