Silas Henke
Marquette,MI
Summary
Hardworking, enthusiastic, and level-headed. Ability to thrive and work cohesively with people of different backgrounds. Self motivated and can be trusted to complete tasks in a timely manner without extensive oversight. Highly experienced in guest services, while also possessing an aptitude for manual labor. Passionate and knowledgeable about conservation. Respectful, intelligent, and easy going demeanor. Responsible and reliable employee who has never left a job on bad terms.
Overview
14
14
years of professional experience
Work History
Restaurant Waiter
The Portside Inn
Marquette, MI
12.2023 - Current
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Resolved customer complaints in a polite manner according to company policy.
Restaurant Waiter
Jeffery's Restaurant
Marquette, MI
03.2023 - 11.2024
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
Head Cook
The Portside Inn
Marquette, MI
08.2020 - 03.2023
- Ensured that all food safety regulations were followed in the kitchen.
- Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
- Worked closely with restaurant managers to ensure smooth operations in the kitchen.
- Assisted with menu planning and recipe development when necessary.
- Trained new staff members in safe food handling procedures and knife skills.
- Provided guidance and support to cooks during busy periods or when unexpected issues arise.
- Monitored portion size and waste control to maintain cost effectiveness.
- Served as lead cook, guiding and assisting training of less experienced cooks.
Broil Cook
Applebee's Grill + Bar
Marquette, MI
08.2019 - 05.2020
- Broiled meats, fish, vegetables and other foods as requested by customers.
- Set up and stocked stations with all necessary supplies.
- Inspected quality of ingredients prior to use.
- Assisted co-workers with various tasks as needed throughout shift operations.
- Ensured that the kitchen was properly cleaned on an ongoing basis during shift operations.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Utilized knowledge of menu item ingredients in order to make recommendations based on customer preferences.
General Laborer
Brian Fazekas Real Estate
Marshall, MI
11.2018 - 06.2019
- Performed general maintenance duties such as painting walls or installing insulation.
- Operated hand tools and power tools to complete construction projects.
- Removed debris from construction sites and disposed of it properly.
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Assisted electricians with running wires through conduit systems during installation.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
Line Cook
Dark Horse Brewery
Marshall, MI
08.2016 - 06.2019
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Performed basic knife skills such as dicing onions or slicing meats.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Ensured that all dishes were prepared according to recipe specifications.
Front Desk Receptionist
Magnuson Hotel Marina Cove
St. Petersburg, FL
03.2015 - 07.2016
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Performed administrative duties such as filing documents, preparing correspondence.
- Assisted with room reservations, changes and cancellations.
- Processed payments from customers for room charges and incidentals.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Restaurant Waiter
Red Mesa Mercado
St. Petersburg, FL
11.2014 - 07.2016
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Resolved customer complaints in a polite manner according to company policy.
- Assisted guests with making food and beverage selections.
Broil Cook
Applebee's Grill + Bar
Marshall, MI
08.2013 - 09.2014
- Broiled meats, fish, vegetables and other foods as requested by customers.
- Set up and stocked stations with all necessary supplies.
- Assisted co-workers with various tasks as needed throughout shift operations.
- Utilized knowledge of menu item ingredients in order to make recommendations based on customer preferences.
- Performed opening, closing duties such as setting up, breaking down workstations; restocking items; preparing food for service; cleaning station; washing dishes .
Manager
Hungry Howies Pizza & Subs
Marshall, MI
04.2011 - 08.2013
- Delegated tasks among team members according to their strengths and abilities.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Interacted with customers regularly to ensure their needs were met.
- Investigated incidents reported by customers or staff members.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Trained new employees on job duties and company policies.
- Created schedules for staff members according to business needs.
- Resolved customer complaints in a professional manner.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Audited cash registers at the end of each shift for accuracy.
Education
High School Diploma -
Marshall High School
Marshall, MI05-2011
Some College (No Degree) - Biology
Albion College
Albion, MISome College (No Degree) - Biology
Kellogg Community College
Battle Creek, MISome College (No Degree) - Wildlife Management
Northern Michigan University
Marquette, MISkills
- Customer Service
- Professional Appearance
- Relationship Management
- Positive and professional
- Team Collaboration
- Complex Problem-Solving
- Positive attitude
- Ability to multitask in fast-pace environment
- Project Management
- Hand and power tools
- Flooring Installation
- Basic Carpentry
- Comfortable driving large trucks with trailers attached
Affiliations
- Avid spin and fly fisherman
- Camping
- Hiking
- Guitar
- Golfing
Languages
English
Professional
References
References available upon request.
Timeline
Restaurant Waiter
The Portside Inn
12.2023 - Current
Restaurant Waiter
Jeffery's Restaurant
03.2023 - 11.2024
Head Cook
The Portside Inn
08.2020 - 03.2023
Broil Cook
Applebee's Grill + Bar
08.2019 - 05.2020
General Laborer
Brian Fazekas Real Estate
11.2018 - 06.2019
Line Cook
Dark Horse Brewery
08.2016 - 06.2019
Front Desk Receptionist
Magnuson Hotel Marina Cove
03.2015 - 07.2016
Restaurant Waiter
Red Mesa Mercado
11.2014 - 07.2016
Broil Cook
Applebee's Grill + Bar
08.2013 - 09.2014
Manager
Hungry Howies Pizza & Subs
04.2011 - 08.2013
High School Diploma -
Marshall High School
Some College (No Degree) - Biology
Albion College
Some College (No Degree) - Biology
Kellogg Community College
Some College (No Degree) - Wildlife Management
Northern Michigan University
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