Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Silas Inthavongsy

Summary

Motivated cybersecurity professional with a strong foundation in network administration and IT support. Poised to complete a Bachelor's degree in Cybersecurity from WGU by October 2024. Brings 5+ years of hands-on experience in technical support, network maintenance, and security. Adept in reducing system downtime, optimizing network operations, and enhancing security measures. Seeks to leverage technical expertise and a passion for IT in a challenging cybersecurity role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support, Video Collaboration Support

Xcel Energy
08.2023 - 02.2024
  • Managed and troubleshot video conferencing systems, enhancing communication efficiency for company-wide meetings.
  • Led the technical setup for high-profile virtual meetings, ensuring seamless, high-quality audio-visual performance.
  • Researched product and issue resolution tactics to address customer concerns.

Senior Desktop Support Technician

Stefanini IT Solutions
03.2023 - 06.2023
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Contributed to IT policy development and enforcement, upholding industry best practices for security and compliance.
  • Leveraged diagnostic tools to swiftly identify root causes of technical issues, expediting resolution times for users experiencing difficulties.
  • Streamlined helpdesk operations by implementing effective ticket management systems and prioritizing urgent requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Provided remote support to offsite employees, ensuring consistent access to critical systems and applications.

Network Support

Perdue Brandon Fielder Collins & Mott
03.2016 - 02.2021
  • Worked effectively in fast-paced environments.
  • Reduced downtimes during routine maintenance tasks by employing thorough testing procedures prior to implementing changes.
  • Managed software and hardware issues for end-users.
  • Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
  • Enhanced network performance by diagnosing and resolving complex technical issues.
  • Ensured robust network operations across 500+ end-user devices with minimal downtime and high reliability.
  • Collaborated in network upgrade projects, facilitating smooth transitions and immediate recovery in case of outages.

Education

Bachelor of Science - Cybersecurity

Western Governors University
Salt Lake City, UT
04.2024

Associate of Applied Science - Network Administrator

Vista College
Amarillo, TX
12.2014

Skills

    Technical:

  • Network Administration: Active Directory, Cisco IOS, Windows Server, Linux
  • Security: Firewall configuration, Malware prevention, Risk analysis
  • Software: Microsoft Office, Virtualization platforms, Various backup solutions
  • Programming: Python, PowerShell

    Soft:

  • Strong analytical and problem-solving abilities
  • Effective communication and interpersonal skills
  • Quick learner with a passion for continuous personal and professional development

Certification

  • ITIL v3
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • SSCP
  • CompTIA Project+
  • CCNA

Timeline

IT Support, Video Collaboration Support

Xcel Energy
08.2023 - 02.2024

Senior Desktop Support Technician

Stefanini IT Solutions
03.2023 - 06.2023

Network Support

Perdue Brandon Fielder Collins & Mott
03.2016 - 02.2021

Bachelor of Science - Cybersecurity

Western Governors University

Associate of Applied Science - Network Administrator

Vista College

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Silas Inthavongsy