Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Silas Provience

Westland,MI

Summary

Accomplished and energetic person with a solid history of Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communication, Teamwork and Leadership. Always willing to learn new things inside any field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Driver

Sevita
02.2022 - Current
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

Caregiver (HTA)

N/A
09.2020 - 02.2021
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Delivery Driver

Domino's Pizza
11.2018 - 01.2019
  • Collect money from customers, make change, and record transactions on customer receipts
  • Inform regular customers of new products or services and price changes
  • Record sales or delivery information on daily sales or delivery record
  • Listen to and resolve customers' complaints regarding products or services.

Driver

TNT CARTER TRANSPORT LLC
09.2017 - 02.2018
  • Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Maneuver trucks into loading or unloading positions, following signals from the loading crew and checking that the vehicle and loading equipment are properly positioned
  • Collect delivery instructions from appropriate sources, verifying instructions and routes
  • Report vehicle defects, accidents, traffic violations, or damage to the vehicles
  • Secure cargo for transport, using ropes, blocks, chain, binders, or covers
  • Obtain receipts or signatures for delivered goods and collect payment for services when required.

Sales Representative

Verizon Authorized Retailer, TEAM Wireless
07.2017 - 08.2017
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
  • Answer customers' questions about products, prices, availability, or credit terms
  • Quote prices, credit terms, or other bid specifications
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
  • Demonstrate and explain the operation and use of products
  • Provide customers with ongoing technical support
  • Arrange for installation and testing of products or machinery
  • Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.

Caregiver

ExpertCare Management Services
03.2017 - 06.2017
  • Provided case work services to socially and economically disadvantaged individuals
  • Maintain open communication between families and healthcare professionals regarding the client's medical and emotional condition
  • Document and report any changes in the client's health status
  • Ensure the highest client safety and well-being.

Client Service Representative

United Shore
04.2016 - 03.2017
  • Answered all calls that came into the client service phone line with efficiency and giving memorable service
  • Captured the client's needs and identified the area of assistance that was needed
  • Logged all phone calls for tracking.

Education

High School Diploma -

Westside Christian Academy
Detroit, MI
06.2012

Skills

  • Troubleshooting skills
  • Knowledge of operating systems
  • Knowledge of infrastructure services
  • Knowledge of networking services
  • IT security knowledge

Certification

  • Google IT Support by Google on Coursera. Certificate earned at February 26, 2024
  • https://coursera.org/share/3910e88b1f873535da4fac0c0132ae3a

Timeline

Driver

Sevita
02.2022 - Current

Caregiver (HTA)

N/A
09.2020 - 02.2021

Delivery Driver

Domino's Pizza
11.2018 - 01.2019

Driver

TNT CARTER TRANSPORT LLC
09.2017 - 02.2018

Sales Representative

Verizon Authorized Retailer, TEAM Wireless
07.2017 - 08.2017

Caregiver

ExpertCare Management Services
03.2017 - 06.2017

Client Service Representative

United Shore
04.2016 - 03.2017

High School Diploma -

Westside Christian Academy

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Silas Provience