Silas Clark
Chicago,IL
Summary
Diligent Export/Data Entry Agent with solid foundation in managing export customer service tasks. Proven track record of efficiently handling customer inquiries and resolving issues promptly, ensuring high levels of client satisfaction. Demonstrated effective communication and problem-solving skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Air Export Customer Service
Kintetsu World Express
07.2021 - Current
- Utilize processing programs and data entry on daily basis to help manage new and current customer accounts.
- Organize transportation activities, including storage of freight, and managing information accrued from point of origin to delivery.
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
City Carrier Assistant
USPS
02.2020 - 07.2021
- Responsible for delivering mail and receiving mail from residents and businesses.
- Travel by foot or postal vehicle, organizing mail by address and delivering parcels and envelopes to the correct.
- Maintain professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products, and geography of the area.
Dispatcher/ Admin Assistant
Gate Serve
11.2016 - 07.2018
- Receives final count of passengers, flight number, and ship number information and documents either electronically or manually
- Compiles and maintains records of business transactions and office activities of establishment, performing variety of following or similar clerical duties and utilizing knowledge of systems or procedures
- Copies data and compiles records and reports
- Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.
RSS Floating Teller
Sandy Spring Bank
11.2015 - 08.2016
- Comply with all operational, security and control policies and procedures.
- Handled financial transactions such as deposits, withdrawals, advances, loan payments, check cashing and balanced these transactions daily while ensuring a positive interaction with customers and non-bank customers.
- Manage customer inquiries and complaints.
- Enter transactions into the bank's software to update and maintain account accuracy
Supervisor / Aviation Maintenance Technician (AME) VRC-40
US Navy
02.2012 - 09.2015
- Supervised thirteen personnel performing maintenance on thirteen aircraft
- Performed maintenance on aircraft environmental, egress, and emergency systems.
- Performed documentation and inspections of maintenance safety, and training programs.
Education
High School Diploma -
Lane Tech College Prep
01.2011
Skills
- Exceptional Time Management
- Data Analysis/ Data Entry Proficient
- Detail Oriented
- Interpersonal/ Communication
Certification
- DGI TRAINING
- IATA DGR TRAINING
Timeline
Air Export Customer Service
Kintetsu World Express
07.2021 - Current
City Carrier Assistant
USPS
02.2020 - 07.2021
Dispatcher/ Admin Assistant
Gate Serve
11.2016 - 07.2018
RSS Floating Teller
Sandy Spring Bank
11.2015 - 08.2016
Supervisor / Aviation Maintenance Technician (AME) VRC-40
US Navy
02.2012 - 09.2015
High School Diploma -
Lane Tech College Prep
- DGI TRAINING
- IATA DGR TRAINING
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