Silasia K. Williams
Bronx,NY
Summary
Knowledgeable Loan Processor bringing 35 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Goal-driven Loan Processor highly effective at coordinating documents and processes between departments.
Overview
36
36
years of professional experience
Work History
Consumer Loan Processor
Municipal Credit Union
, NY
01.1996 - 10.2021
- Process loans / ACH, fast draft, Visa applications
- Open and close ACH, fast draft files
- Credit counseling representative
- Quality insurance
- Order coupon booklets
- Input application information into processing systems
- Answer phone inquiries from branch personnel / members regarding preconditions, status, etc
- To ensure proper disbursement
- Obtain credit bureau reports for applications, as required when system does not automatically generate the same
- Verify accuracy of application information by phone, letter, and / or email
- Maintain incoming faxes
- Provide unit supervisor with daily activity report including unresolved problems
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Filed and maintained loan records.
- Scanned and uploaded loan and related documents into system.
- Calculated income, assets and liabilities to meet lender requirements.
- Assembled and compiled documents for loan closings.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Filed completed packages quickly and efficiently.
Retired
Municipal Credit Union
09.1986 - 10.2021
Central Records
Municipal Credit Union
01.1993 - 12.1995
- Micro filmed all Visa applications, loans and mortgage files
- Compiled and analyzed data to determine approaches to
- Improves sales and performance
- Offered competitive commercial banking solutions and retail
- Financing options.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Pulled patient records and transferred information to appropriate parties.
- Tracked file movement and researched document histories.
- Created or updated records with new files or information.
- Located missing records by searching files or contacting individuals assigned to records.
Member Service Operations Research Clerk
Municipal Credit Union
09.1986 - 12.1992
- Proficiency in the use of Boroughs B96 computer terminal
- Served as a liaison person between members of the Credit Union
- Covered for switchboard operator
- Ordered check copies and provided information to bank institutions regarding members correspondence
- Handled any issues with member’s accounts
- Light typing of various forms
- Reviewed files, records and other documents to obtain information or respond to requests.
Clerk / Receptionist
Health and Hospital Service
Bronx, NY
07.1985 - 11.1985
- Typed and filed charts
- Answered phones
- Assisted clients over the phone or in person
- Updated various hospital facilities management with client information
- Greeted incoming visitors and customers professionally and provided
- Friendly, knowledgeable assistance
- Answer questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Walton High School
01.1996
Liberal Arts
Borough of Manhattan Community College
Skills
- QUALIFICATION/SKILLS
- Extensive customer service experience, excellent communication and interpersonal skills; fluent in
- Windows, Microsoft Word, and Outlook
- Loan Application Preparation
- Problem-Solving
- Credit Verification
- Decision Making
- Closing Documentation
- Information Verification
Timeline
Consumer Loan Processor
Municipal Credit Union
01.1996 - 10.2021
Central Records
Municipal Credit Union
01.1993 - 12.1995
Retired
Municipal Credit Union
09.1986 - 10.2021
Member Service Operations Research Clerk
Municipal Credit Union
09.1986 - 12.1992
Clerk / Receptionist
Health and Hospital Service
07.1985 - 11.1985
Walton High School
Liberal Arts
Borough of Manhattan Community College
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