Silathia Kight
Port Wentworth,GA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Leasing Manager/Assistant Manager
South Oxford Management
08.2024 - Current
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Created and submitted daily reports on leasing activities.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected, completed, and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Created, coordinated, and engaged in marketing campaigns.
Assistant Property Manager
Fortis Property Management Company
12.2023 - 08.2024
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated leads for sales and rental properties through cold calls and referrals.
Assistant Community Manager
First Communities Management
01.2022 - 12.2023
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Leasing Consultant
Courtney Bend Apartments
10.2020 - 06.2021
- Acquired and utilized Yardi and Blue Moon experience
- Handled leasing/marketing and maintained positive resident relations of multi-family apartments
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate reports
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
- Update availability report, process applications for approvals
- (i.e., credit check, rental history, background check, etc; using the SRI screening system)
- Submit processed applications to the Community Manager for approval
- Follow up with applicant regarding status
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again
- If unable to help prospect, refer them to sister communities to meet prospect's needs
- Monitor advertising effectiveness
- Shopping market competition in the area and file the findings
- Responsible for overseeing the daily operations in the community
- Also responsible for assisting incoming and out coming tenants, maintaining deposits, move in and move outs
Leasing Agent
The Woodlands at Montgomery
07.2020 - 10.2020
- Assist the Property Manager in leasing properties, with Low-Income Tax Credits, for the Housing Authority
- Also responsible for rent and security deposits, leasing property and assisting with annual renewals and maintaining weekly rep
- Process applications and submit to Property Manager for approval
- Receive and respond to tenant or applicant inquiries by phone or visit
- Maintain current resident files
- Organize and file all applicable leases and paperwork
- Ensure unit is ready for resident on agreed move in date
- Perform beginning inspections with regard to condition prior to leasing to ensure that units are being maintained according to tax credit required housing quality standards
- Yardi experience, CRM experience
Leasing Consultant
HarborOne Apartments
05.2018 - 05.2019
- Distributed and followed up on tenant renewal notices.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed units.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Education
Master - Cosmetology
Empire Beauty School
Savannah, GA01.2017
Associate - Criminal Justice
Bauder College
Atlanta, GA01.2014
Skills
- Performance optimization strategies
- Leasing reports
- Maintaining closing ratios
- Social media representation
- Clerical skills
- Marketing planning
- Property management
- Maintaining occupancy levels
- Resident relations
Additionalinformation - Competencies
- Microsoft Word
- PowerPoint
- Excel
- Access
- Tax Credit
- Yardi
- Receptionist
- Retail Marketing/Sales
- Customer Service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Leasing Manager/Assistant Manager
South Oxford Management
08.2024 - Current
Assistant Property Manager
Fortis Property Management Company
12.2023 - 08.2024
Assistant Community Manager
First Communities Management
01.2022 - 12.2023
Leasing Consultant
Courtney Bend Apartments
10.2020 - 06.2021
Leasing Agent
The Woodlands at Montgomery
07.2020 - 10.2020
Leasing Consultant
HarborOne Apartments
05.2018 - 05.2019
Associate - Criminal Justice
Bauder College
Master - Cosmetology
Empire Beauty School
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