Silcray Johnson
Lancaster,CA
Summary
Dynamic sales professional with a proven track record at Sears Home Services, achieving over 30% sales growth through strategic planning and exceptional communication. Renowned for building lasting client relationships and delivering top-tier customer service, while consistently exceeding performance targets. Proficient in product knowledge and adept at problem-solving in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Sales Agent and Customer Service Representative
Sears Home Services
West Hills, CA
10.2011 - Current
- Delivered outstanding customer service, securing a perfect satisfaction score.
- Increased sales by over 30% through annual service contract sales of 1 to 2 million.
- Generated additional sales opportunities with upselling and overcoming objections with rebuttal techniques.
- Consistently met and exceeded quotas by implementing strategic sales plans and effective time management.
- Consistently ranked among top-performing sales agents within the organization.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Secured top performer status consistently by meeting goals and exceeding expectations.
- Elevated sales volume through communication of current promotions.
- Regularly attended sales-focused gatherings.
- Handled customer objections professionally, employing persuasive techniques to secure sales.
- Ensured high levels of data accuracy while entering client details into the system following each call interaction.
- Developed an empathetic approach towards handling sensitive client situations resulting in increased trust-building opportunities.
- Collaborated with fellow team members, sharing best practices for enhanced performance results.
- Established rapport with clients, fostering long-term relationships and repeat business.
- Leveraged excellent phone etiquette when engaging with clients, projecting professionalism at all times.
- Met and exceeded sales targets consistently, contributing to the overall success of the team.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Maintained strong call control to keep customers focused on sales offerings.
- Made average of 20 to 50 outbound and inbound calls per day.
- Developed extensive knowledge of products and services to better assist customers.
Education
Associates Degree - Fashion Design
California Design College
Los Angeles, CASkills
- Goal oriented
- Computer skills
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Time management
- Teamwork
- Performance-driven
- Stress tolerance
- Product knowledge
- Reliable and punctual
- Attention to detail
Timeline
Sales Agent and Customer Service Representative
Sears Home Services
10.2011 - Current
Associates Degree - Fashion Design
California Design College