SILDA MYRTAJ
Worcester,US
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
Work History
Patient Access Supervisor
Conifer Health Solutions
09.2019 - Current
- Provides daily support/mentoring/training to new hires as well as existing Patient Access staff
- Provide guidance to employees
- Provides assistance in managing escalated issues as needed
- Respond to general inquiries and direct customers
- Assist customers when applying for insurance
- Ensure that payroll is done every week
- Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics
- Maintains positive customer service at all times, assisting staff in resolving issues
- Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines
- Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned
- Perform all Patient Access functions as needed
- Acts as part of the management team to ensure that the group is meeting all operational goals.
Client Services Representative
UMass Memorial Medical Center
01.2023 - 09.2023
- Handles customer contact received by telephone regarding specimen requirements, turn-around times, results, specimen collection procedures, requested changes in testing, verification of test orders, and nursing home and home draw requests
- Provide accurate, courteous, and timely communication with customers
- Initiates customer contact to communicate results for critical values, custom calls, STAT, and customer request call and/or fax testing, and test cancellations
- Enters the actions performed into the computer system upon completion as necessary
- Processes the mailing of paper reports via local and remote printer via Laboratory Information System and other laboratory departments
- Receiving and relaying scheduling from patient care providers regarding PTH Turbo testing and communicates patient information and DOS to Chemistry Department via email.
Specimen Processor
lab corp
01.2018 - 09.2019
- Prepare laboratory specimens for analysis and testing
- Unpack and route specimens to their respective staging areas
- Accurately identify and label specimens
- Pack and ship specimens to proper testing facilities
- Meet department activity and production goals
- Properly prepare and store excess specimen samples
- Data entry of patient information in an accurate and timely manner
- Resolve and document any problem specimens.
Paralegal
Avokat - Zyre Avokatie
03.2013 - 05.2016
- Was in charge of tracking billable hours, payroll, client invoicing, and attorney schedules
- File management and organization for multiple Attorneys via electronic and paper documents
- Assisting with compiling discovery, preparing for interviews, depositions, hearings, and trials
- Handling complex projects with strict deadlines.
Education
Bachelor of Science - Business Administration
Worcester State University
Worcester, MA09.2024
Associate of Science - Business Administration
Quinsigamond Community College
Worcester, MA01.2022
Certificate - Dental Assisting
NE Dental Academy
Worcester, MA01.2022
Bachelor of Science - Law (Pre-Law)
Universiteti i Vlorës Ismail Qemali
01.2013
Skills
- Time management
- Proficient with Microsoft Office
- Ability to communicate effectively both verbally and in writing
- Insurance Verification
- Ability to multitask and to handle stressful situations
- Skilled problem solver
- Creative problem solving
- Positive and friendly
- High-energy attitude
- Organized
- Excellent multi-tasker
- Ability to work independently
- HIPAA Compliance
- Experience with communicating and providing customer service
Languages
Albanian
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
Client Services Representative
UMass Memorial Medical Center
01.2023 - 09.2023
Patient Access Supervisor
Conifer Health Solutions
09.2019 - Current
Specimen Processor
lab corp
01.2018 - 09.2019
Paralegal
Avokat - Zyre Avokatie
03.2013 - 05.2016
Bachelor of Science - Business Administration
Worcester State University
Associate of Science - Business Administration
Quinsigamond Community College
Certificate - Dental Assisting
NE Dental Academy
Bachelor of Science - Law (Pre-Law)
Universiteti i Vlorës Ismail Qemali
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