Overview
Work History
Education
Skills
Timeline
Generic

Silena Grier

Orlando,FL

Overview

10
10
years of professional experience

Work History

Concierge

Disney's Pop Century Resort
03.2024 - 03.2024
  • Maintained company policies and procedures to ensure the efficiency of guests experiences
  • Processed guest’s payments for all related room charges.
  • Acknowledged guest’s requests for specific room needs, arrangements, or services.
  • Partnered with other lines of businesses to assist with guests problems or concerns.

Disney Central, Ticketing Guest Services
03.2022 - 03.2024
  • Evaluating personal metrics to meet team goals through guest interactions via phone and email
  • Using creative measures to find solutions to guests needs to enhance their vacation
  • Building brand awareness by communicating with guests about Disney’s services
  • Being the liaison between guests and other lines of business regarding their tickets and other inquiries.
  • Marketing Disney’s products/experiences that best fit the guest needs
  • Being additional support for Cast Admissions & Global HR operations.
  • Using Horizon Ticketing Software to assist with ticket sales for guests
  • Becoming proficient in utilizing Zendesk and SAP as communication & support tools for Cast Members

Guest Relations TA

Disney Springs
11.2022 - 04.2023
  • Partnering with other lines of business to assure a positive guest experience
  • Displaying knowledge of services, events, & entertainment at Disney Springs by staying up to date with Disney Springs’ offerings
  • Assisting guests with their experiences at Disney Parks by communicating with guests and determining their solutions
  • Analyzing problems from guests and providing a solution that meets their needs as well as upholding company policy

Wedding Assistant

Timeless Celebrations
04.2020 - 03.2021
  • Assisted in coordinating wedding logistics and timelines for seamless event execution.
  • Provided support in vendor communication and contract management to ensure service quality.
  • Organized wedding day setups, including decor arrangements and seating layouts for optimal guest experience.
  • Streamlined communication channels among bridal parties, vendors, and venue staff for efficient operations.
  • Developed a checklist system to enhance task tracking and improve event preparedness.


Marketing Consultant

Alan B. Lancz and Associates, Inc.
05.2019 - 03.2020
  • Reviewed company profile and operations to understand its marketing needs & goals
  • Conduct marketing research to identify industry trends and commercial opportunities
  • Develop and initiated a marketing strategy according to objectives and budget
  • Prepare detailed proposals and marketing plans
  • Advise on branding, positioning, communications and other marketing issues

Park Greeter

Disney College Program, Orlando, FL
01.2019 - 05.2019
  • Assist the park arrival staff by checking guests in at the ticketing booth.
  • Offer valuable guest services experience by assisting a large population of guests per day in various situations.
  • Assisting guests with questions, directions, as well as park events
  • Answer guest’s questions and concerns in regards to parks’ attractions
  • Gained in loss prevention of guest valuables
  • Gained knowledge on Disney’s Automated Ticketing System

Marketing Intern

Charles E. Boyk Law Services
11.2017 - 05.2018
  • Aid in creating content for the office magazine & provide office support
  • Partner with other managers to produce content for social media accounts
  • Gained experience with the case management software, needles
  • Communicating to clients regarding services of the firm through e-mail marketing
  • Project management for marketing campaigns with new service launches
  • Created company newsletter to market in house events

Marketing Intern

Hurricane Junior Golf Tour
08.2017 - 11.2017
  • Communicated to marketing managers & created content for newsletters and press releases
  • Enhanced sales experience through hotels around the country for our tournaments
  • Maintain positive relationships between HJGT and alumni competitors
  • Increased social media engagement by developing new ways to communicate to our target market
  • Collaborated with the membership team to build the brand of the Hurricane Junior Golf Tour
  • Responsible for creating contracts between hotels and tournament guests
  • Gained experience with managing projects & uploading content on behalf of the company.

Wedding Coordinator

Your Perfect Day
05.2014 - 05.2016
  • Managed accounting operations relating to collecting fees in various forms of payment; cash, card, and check by using Aisle Planner
  • Started and designed promotional strategies for the website and social media.
  • Communicating with and guiding over couples through the planning process. Using the companies resources to guide them through their wedding day schedule to make sure guests expectations are met.
  • Maintained multiple databases to make planning run smoothly for wedding guests as well as wedding party.
  • Coordinated logistics for wedding ceremonies and receptions, ensuring seamless execution of events.
  • Developed and maintained relationships with vendors, enhancing service quality and reliability.
  • Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.

Education

Masters of Business Administration -

The University of Toledo
Toledo, OH
01.2019

Bachelor of Business Administration -

The University of Toledo
Toledo, OH
05-2017

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude

Timeline

Concierge

Disney's Pop Century Resort
03.2024 - 03.2024

Guest Relations TA

Disney Springs
11.2022 - 04.2023

Disney Central, Ticketing Guest Services
03.2022 - 03.2024

Wedding Assistant

Timeless Celebrations
04.2020 - 03.2021

Marketing Consultant

Alan B. Lancz and Associates, Inc.
05.2019 - 03.2020

Park Greeter

Disney College Program, Orlando, FL
01.2019 - 05.2019

Marketing Intern

Charles E. Boyk Law Services
11.2017 - 05.2018

Marketing Intern

Hurricane Junior Golf Tour
08.2017 - 11.2017

Wedding Coordinator

Your Perfect Day
05.2014 - 05.2016

Masters of Business Administration -

The University of Toledo

Bachelor of Business Administration -

The University of Toledo

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Silena Grier