Silena Kabir
Huntington Beach,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
Work History
Lead Waitress
Avalon
Los Angeles, CA
06.2021 - Current
- Informed customers of daily specials and promotions.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
- Communicated special dietary needs to kitchen staff in order to properly accommodate guests' requests.
- Displayed leadership skills by providing guidance to other waitstaff members on how best to handle difficult situations with customers.
- Implemented strategies for improved customer satisfaction ratings through surveys or feedback forms.
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions and recommended specials to increase profits.
Retail Sales Specialist (RSS) | Bvlgari, Macy’s
Macy's
Costa Mesa, CA
10.2023 - 08.2024
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Analyzed customer feedback data to identify areas of improvement within the store.
- Prepared reports on daily sales figures for review by senior managers.
- Maintained an organized work environment to ensure efficient customer service.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Monitored sales performance against targets set by management team.
- Built rapport with customers through friendly conversations about their shopping needs.
- Implemented store policies regarding returns, exchanges, warranties and security procedures.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Provided training support for new employees on sales techniques and operational procedures.
- Organized promotional activities such as contests or giveaways to increase customer engagement.
- Processed online orders using the Point of Sale system accurately and efficiently.
- Utilized POS system to process payments quickly and accurately.
- Maintained accurate records of all transactions for inventory control purposes.
- Promoted additional services such as loyalty programs or delivery options.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Front Desk Receptionist
Hand and Stone
Laguna Beach, CA
09.2021 - 03.2022
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted with travel arrangements for staff and management.
- Managed multi-line telephone system, directing calls to appropriate departments.
Sales Associate
Nordstrom
Roseville, CA
08.2016 - 06.2021
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Guess
Roseville, CA
02.2008 - 05.2014
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Esthetician
Hoss Lee Academy
Roseville, CA03-2020
Skills
- Complaint Handling
- Self Motivation
- Decision-Making
- Hygiene standards
- Budget Planning
- Employee Coaching
- Upselling techniques
- Active Listening
- Problem-solving abilities
- Membership promotion
- POS System Operation
- Goal Setting
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time management abilities
Timeline
Retail Sales Specialist (RSS) | Bvlgari, Macy’s
Macy's
10.2023 - 08.2024
Front Desk Receptionist
Hand and Stone
09.2021 - 03.2022
Lead Waitress
Avalon
06.2021 - Current
Sales Associate
Nordstrom
08.2016 - 06.2021
Sales Associate
Guess
02.2008 - 05.2014
Esthetician
Hoss Lee Academy
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