Silenay Medina
Office
Lehigh Acres,FL
Summary
Experienced and proactive office and offering 3 years of progressive warehouse settings serving multiple needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Hardworking and reliable with strong ability in every task. Offering quick learning . Highly organized, proactive and punctual with team-oriented mentality.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Office Administration M
Warehouse Services Inc.
Naples , FL
01.2022 - Current
- Performed data entry tasks including entering customer orders into the system accurately.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Created and managed budgets for travel, training and teambuilding activities.
- Created reports using spreadsheets or database software programs when requested.
- Assisted in the preparation of reports, presentations, and other materials as needed.
- Provided guidance to staff on administrative matters such as recordkeeping and archiving.
- Created memos, letters and other documents, fostering internal and external communication.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Office Manager
You move me
Naples , FL
01.2021 - 06.2022
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised staff members, organized schedules and delegated tasks.
- Communicate dispatch and deliver information to motor carriers over the telephone
Customer Service Representative
Franchise Management
Naples , ID
07.2019 - 06.2021
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted available products and services to customers during service, account management and order calls.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Golden Gate High School
Naples, FL08-2022
Skills
- Travel Coordination
- Business Administration
- Meeting Coordination
- Telephone Reception
- Word Processing
- Scheduling
- Database Entry
- Spreadsheet Development
- Payroll Administration
- Report Preparation
- Mail Handling
- File Maintenance
- Staff Management
- Bookkeeping
- Document Scanning
- Scanning and Copying
- Operations Management
- File Organization
- Schedule and Calendar Management
- Planning Events
- Supply Inventory
- Office Management
- Office Administration
- Business Correspondence
- Medical office administration
- Business office administration
- Dental office administration
- Office administration
- Paperwork administration
- Budget administration
- Office management professional
- Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Office Administration M
Warehouse Services Inc.
01.2022 - Current
Office Manager
You move me
01.2021 - 06.2022
Customer Service Representative
Franchise Management
07.2019 - 06.2021
GED -
Golden Gate High School
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