SILENAYD CABEZAS
Homestead
Summary
Experienced in customer service, administrative support, and notary services, seeking a remote position that aligns with skills. Proven track record of handling customer interactions, scheduling, and document processing. Confident in ability to contribute effectively in a virtual work environment. Successfully managed inquiries, scheduled appointments, and maintained accurate documentation while ensuring compliance with industry standards. Quick adaptability to new technologies, coupled with proficiency in Microsoft Office, Google Suite, and CRM software, enables efficient performance in remote settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst
Cordial Liquor
01.2022 - Current
- Optimized stock levels to enhance operational efficiency and reduce waste.
- Achieved and exceeded revenue benchmarks effectively
- Developed structured timelines to optimize workforce management.
- Implemented comprehensive training programs for team members.
- Optimized product placement to boost customer engagement.
- Conducted in-depth analysis of financial reports.
- Oversaw inventory management and order processes.
- Enhanced revenue by implementing effective pricing techniques.
- Designed and executed engaging promotional campaigns.
- Enhanced client relationships through outstanding service.
Warehouse Admin
IP TRADING LLC
04.2024 - 12.2024
- Assisted in the coordination of warehouse operations, including receiving, storing, organizing, and distributing materials
- Created and updated spreadsheets to track inventory levels, orders, and deliveries for efficient stock management
- Performed data entry tasks to input product information into the system accurately and efficiently
- Generated reports on inventory status, order fulfillment rates, and shipping discrepancies for management review
- Collaborated with cross-functional teams to resolve any issues related to inventory discrepancies or shipment delays
- Maintained accurate records of all incoming and outgoing shipments, ensuring compliance with regulatory requirements
- Managed and maintained accurate inventory records, ensuring proper documentation of incoming and outgoing shipments
- Managed multiple tasks simultaneously while maintaining attention to detail and meeting tight deadlines
- Served as a point of contact for internal departments regarding inventory-related inquiries or issues
- Supported the development and implementation of standard operating procedures (SOPs) for warehouse operations
Call Center Customer Service Representative
Alorica
09.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled concerns quickly and escalated major Issues to supervisor
- Documented and detailed calls and complaints using call center's CRM database
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Detailed payment options and explained price
- Receipt and billing details to customers
- Escalated complicated customer account issues to supervisors and help desk workers
- Compiled status and performance reports for team leaders to address company strengths and weakness
Front Desk Coordinator
MED PLUS CENTERS
10.2021 - 04.2022
- HIPAA
- Handled referrals sent to specialists and MRI facilities Kept accounts in balance and ran daily reports to verify totals
- Read and responded to emails
- Handled high volume telephone calls on multi-line phone system and transferred callers
- Draft memos
- Responded to all inquiries requested by attorney offices, court orders, etc
- Save and log patient paperwork
- Collected deposits, fees, etc
- Updated any policy changes in patients files
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained office supplies by taking inventory and submitted orders for low-stock items
- Used CORE systems to maintain and update records of internal data
- Generated streamline organization systems for patient and client accounts through integrating computer and spreadsheets
- Handled overflow administrative work from the Billing Department and daily operations
- Managed sign-in and security procedures
- Verified patient demographic information
- Scheduled all appointments accordingly
Medical Receptionist
COR Injury Centers
01.2021 - 08.2021
- Contact attorney / insurance companies / all patients
- Handled new patient paperwork and insurance verifications
- Collected demographic and health history to keep information current
- Kept record of all patient insurance claim information
- Managed multi-line phone system and pleasantly greeted patients
- Completed patient referrals to necessary medical specialists
- Kept waiting room neat and organized
- Organized all files
- Kept record of finalized patients on Google Drive
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling and transportation
- Check-in / check-out
- Collected any payments, copays
Customer Service Representative
JVS Insurance Agency.
10.2020 - 12.2020
- Processed all company payments
- Answered constant flow of customer calls with minimal wait times
- Contacting clients/mortgage companies
- Updating renewed polices
- Revised conditions of existing home insurance plans
- Distributing emails, faxes, and messages
- Assist with contract processing and execution
- Collected any additional information from insured to obtain necessary paperwork
- Notify all clients of paperwork sent for policy renewal
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Ensured first-level client support.
Manager
Inmigracion Xpress.
01.2017 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Education
GED -
Miami Dade College
Miami, FL09.2021
Skills
- Microsoft Programs
- Google programs
- Dentrix
- Human Resources
- QuickBooks
- Time management
- Bilingual
- Conflict management
- Customer relationship management
- Office management
- Communication skills
- Driving
- Typing
- Phone etiquette
- Analysis skills
- Customer service
- Medical administrative support
- Account management
- Training & development
- Order management system
- Strategic Planner
- Thrive in High-Volume Environments
- Computer proficient
- Scheduling
- Organizational skills
- Data entry
- Contract Reviews
- Proofreading
Certification
- Certified Notary Public
- Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Warehouse Admin
IP TRADING LLC
04.2024 - 12.2024
Call Center Customer Service Representative
Alorica
09.2023 - 03.2024
Accounts Receivable Analyst
Cordial Liquor
01.2022 - Current
Front Desk Coordinator
MED PLUS CENTERS
10.2021 - 04.2022
Medical Receptionist
COR Injury Centers
01.2021 - 08.2021
Customer Service Representative
JVS Insurance Agency.
10.2020 - 12.2020
Manager
Inmigracion Xpress.
01.2017 - 08.2020
GED -
Miami Dade College
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