Silene Rhea
Homewood,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Party Coordinator
It's My Party_Mobile Spa Parties
Homewood, IL
04.2012 - Current
- Developed detailed event plans and timelines to ensure parties ran smoothly.
- Worked closely with clients to understand their needs and develop custom solutions for their party needs.
- Ensured that all guests had an enjoyable experience by providing excellent customer service throughout the duration of the party or event.
- Maintained accurate records of all financial transactions related to parties or events held under my supervision.
- Monitored inventory levels of supplies needed for upcoming events so that orders could be placed in time to meet deadlines.
- Communicated regularly with clients before, during and after events to address any questions or concerns they may have had about our services.
- Analyzed data from past events in order to identify areas where improvements can be made going forward.
- Conducted post-event assessments in order to determine satisfaction levels among guests who attended our parties or events.
- Worked within tight deadlines while managing multiple tasks simultaneously in order to deliver quality results every time.
- Kept up-to-date on industry trends related to party planning so that we could remain competitive in the market place.
- Coordinated and allocated equipment, supplies and staff for events.
- Assisted with marketing efforts such as creating promotional material for parties or events being held by my company or clients I worked with directly.
Customer Account Specialist
Fifth Third Bank 5001 Kingsley Dr
Oak Lawn, IL
09.2010 - 12.2013
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Verified account details by contacting customers directly via telephone or email.
- Performed data entry into multiple software systems with high degree of accuracy.
- Adhered to company policies when handling confidential client information.
- Followed up with customers after resolution of their issue was provided.
- Answered customer questions regarding account discrepancies or problems.
Education
Associate of Arts - Human Service Management
University of Phoenix
Mokena, IL12-2010
Skills
- Schedule Management
- Microsoft Word, Excel, Powerpoint
- Typing 60 wpm
- Theme development
- Client Relationship Building
- Vendor Sourcing
- Social Media Management
- Workflow Management
- Event Planning
- Budget Development
- Data Entry
- Complaint resolution
- Data Collection
- Problem-solving abilities
- Critical Thinking
Timeline
Party Coordinator
It's My Party_Mobile Spa Parties
04.2012 - Current
Customer Account Specialist
Fifth Third Bank 5001 Kingsley Dr
09.2010 - 12.2013
Associate of Arts - Human Service Management
University of Phoenix
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