Summary
Overview
Work History
Education
Skills
Timeline
Generic
Silese Bhaggy

Silese Bhaggy

Customer Service
Saint Augustine,United States

Summary

Results-driven Customer Service Associate who excels in any position or environment using solid skills and past experience.

Collaborates with others to meet deadlines and goals and Communicates effectively with co-workers and customers.

Reliable employee seeking Front Office position, offering excellent communication and good judgment.

To seek and maintain part-time and/or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Office position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Hotel Industry.

Overview

8
8
years of professional experience

Work History

Housekeeper

All About Cleaning And More
St Augustine , Florida
05.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Responded to requests from patrons for linens and toiletries.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Housekeeper

Coastal Realty-St Augustine Beach&Tennis Resort
St Augustine , Florida
04.2022 - 05.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Adhered to professional house cleaning checklist.
  • Documented and reported necessary facility and building repairs observed.

Cashier

Publix
St Augustine , FL
10.2021 - 05.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments and issue receipts.

Secretary

The University Of The West Indies
St Augustine, Trinidad
10.2012 - 09.2015
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Provided onboarding and training for new support staff.

Clerical Assistant

The University Of The West Indies - St. Augustine Campus
St Augustine, Trinidad
10.2008 - 10.2012
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Delivered clerical support by handling range of routine and special requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Composed sensitive, confidential reports and documentation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and routed business correspondence to correct departments and staff members.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Set up offices and put together all HR documentation for new staff members.
  • Mentored, trained and supported new staff members in office policies and procedures.

Destination Services Intern

Tourism Development Company
Barataria Trinidad
05.2008 - 08.2008
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided ongoing guest service.

Education

Certificate - Hospitality Management

Alison
Online Courses
05.2021

Post Graduate Diploma - Tourism Management And Development

The University of The West Indies
St Augustine, Trinidad W.I
05.2010

Bachelor Of Science Tourism Management - Tourism And Hospitality

The University of The West Indies
St Augustine, Trinidad W.I
05.2008

Associate Degree - Tourism And Hotel Operations

Trinidad And Tobago Hospitality&Tourism Institute
Chaguaramas, Trinidad And Tobago W.I
05.2003

Skills

  • Guest Service and Support
  • Team Support and Collaboration
  • Guest Satisfaction
  • Customer Retention
  • Customer Inquiry and Response
  • Hospitality Environments

Timeline

Housekeeper

All About Cleaning And More
05.2022 - Current

Housekeeper

Coastal Realty-St Augustine Beach&Tennis Resort
04.2022 - 05.2022

Cashier

Publix
10.2021 - 05.2022

Secretary

The University Of The West Indies
10.2012 - 09.2015

Clerical Assistant

The University Of The West Indies - St. Augustine Campus
10.2008 - 10.2012

Destination Services Intern

Tourism Development Company
05.2008 - 08.2008

Certificate - Hospitality Management

Alison

Post Graduate Diploma - Tourism Management And Development

The University of The West Indies

Bachelor Of Science Tourism Management - Tourism And Hospitality

The University of The West Indies

Associate Degree - Tourism And Hotel Operations

Trinidad And Tobago Hospitality&Tourism Institute

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Silese BhaggyCustomer Service